[Closed] Fishers and Giant can blow me

NOT ENOUGH CAPITALS OR BAD SPELLING
2/10

I think it's extra for that

YR rAnt is sAracIN. But I get your frustration.

Sale of goods act

If only TJ was here to advise

[url= http://www.which.co.uk/consumer-rights/advice/how-to-get-a-faulty-product-replaced-or-repaired ]Warranty claims advice.[/url]

You may be within your rights to reject the bike. However you are not entitled to a 'courtesy bike' whilst yours is being repaired...again. Hassle your retailer. It's them you have the warranty with.

It's just a heads up really guys, I've given up caring. Don't deal with Giant Rutland Water or Fishers if you can help it. My bike would have been in for warranty issues for 13 weeks of this year so far if I'd sent the fork off to fishers.

All I want is a bike to ride for my holidays, so yeah. My old man bought his new Mega off a rather wonderful small LBS - he had an issue with the Monarch and got a new one in the post from Hotlines/CRC before he'd even sent the original back.

If some online reseller like that can manage that level of service, I'm sure Giant could if they could be arsed. But they mostly seem to care about road bikes and hybrids which don't have issues with suspension and likely have better margins.

Their reply when I told them that I may like a refund as the bike wasn't fit for purpose was "we don't know what kind of riding you've been doing on it".

That's proper shit OP. I'm angry on your behalf! Seeing as they already seem to be being difficult, I suggest a little bit of highlighting your legal rights might help. It's a last recourse IMO but you appear to have been treated badly.

Twitter and Facebook can be useful in these situations...

I can't be bothered with the heartache, some of the guys there are nice lads and fellow riders. They're just working within Giants system - I can't be bothered with giving them abuse or making their lives difficult by getting onto the manager. I can get hold of the managers number and email through a friend but my feeling is that it will needlessly blow back on some of the grunts and they still won't be able to do much for me.

So just be warned, don't do business with them. Fork has gone to TF tuned and it's getting the rather blingy FAST upgrade, so I won't be able to warranty it now anyway.

I was so wound up the other day though, that if they had given me a suitable demo bike I'd have probably wrapped it round a tree or cased a double on purpose to see if I could cave their demo bike in for them.

Are you sure it's not the bike shop messing you around?
I find Giant's Warranty department very good to deal with.
Sram tech centre (fishers) can be an arse to deal with though!
Max

It's Fishers isn't it. Long turn around times at the moment, the shop has definitely sold off all their Anthem/Reign demo bikes as it's the right time of the year for them to have done so. They offered me an XC 29er but - well, not suitable for Antur Stiniogs black run is it?

As long as a few fellow riders on here are warned then I'm happy, I'm done with it - not worth having to purchase blood pressure meds for.

Do me a favour, if anyone posts on here considering the purchase of a Giant - just point them to this thread.

What shop did you buy it from? It's their responsibility, not Giants or Fishers (especially not Fishers - they aren't even in the supply chain)

The Giant owned store at Rutland Water, they were adamant that it was Fishers issue (it was last time as well). Explained that they couldn't get a new fork in for me as Giant didn't stock spare forks.

Yeah, but [i]someone[/i] must stock a compatible fork?

It's a custom 46mm offset fork, Giant won't replace them with any 42mm fork. 46mm offsets are a limited production run for Giant and yet they don't carry any spares.

The ****ing geniuses.

I was speaking to a technician at evans cycles the other day, they set up their own warranty and service centre for forks as Fishers were so unbelievably shit.

* slaps forehead *

They presumably could get hold of a standard fork and swap the lowers, though (or crown, wherever the offset is)

Having dealt with Giant Rutland/Normanton last year, I feel your pain. Some of the lads in there are ok, and I can see them getting frustrated with how management deals with things. But at the end of the day, that's not the customer's issue. I think a lot of the problems are from the shop, rather than Giant themselves. Have you tried contacting them direct. Giant UK offices are near Leicester. Maybe write them a letter outlining all the shit you've had to deal with. Worth a punt.

Giant U.K. Ltd | Charnwood Edge, Syston Road, Cossington, LE7 4UZ

Also, couldn't they lend you one of the rentals at Giant Rutland?

They presumably could get hold of a standard fork and swap the lowers, though (or crown, wherever the offset is)

They could, but it's probably not in their standard operating procedures and so therefore "does not compute".

Couldn't they lend you one of the rentals?

They sold all of their suitable rentals before they got their new stock in 😀 Last time I got a rental/demo one, it barely worked anyway.

Besides, the fork is already in the post to TF tuned guys, but thanks for the help 🙂 I appreciate it!

Besides, the fork is already in the post to TF tuned guys, but thanks for the help I appreciate it!

I'd write to Giant outlining all the issues, and tell them that you are so ****ed off with them you have resorted to paying a third party to sort it out. You might get something, you might get nothing (likely). But always worth a punt.

I'll even help with a template.

Dear Giant,

Why are you so shit? lolz

Tommy W

I will write them a letter, I think I will do it on the type writer and in 18th century prose for extra lolz.

Sale of goods rights are all very well, but sometimes you have to fight for them. That can be stressful and time consuming !! Sounds like the Op just wants to ride his bike. Hence he's already sent the fork to TFT. It's probably what I'd do, along with not forgiving or forgetting !@@

Precisely, I will just take solace in disparaging Giant for the rest of my life whenever a thread comes up mentioning them.

Not worth the loss of riding to get it done the right way.

If you guys wanted, we could keep this thread going for 100 pages and get it to the top of the google search returns? 😀 😈

[img] ?w=400&c=1[/img]

For balance, if I were in the same situation as the OP, I'd be really, really upset.

Sale Of Goods Act is your friend here, if the bike was bought via credit card then there's additional protection.

If the retailer doesn't want to help, then the distributer should be picking up the slack and dealing with it. At the very least, I'd argue that the bike wasn't fit for sale and thus a like for like replacement is justified.

Is Giant Rutland not just a Giant only extension of Rutland Cycles?

For balance, I bought a Giant road bike, no suspension issues (although my barse may say otherwise) 😉

For balance, if I were in the same situation as the OP, I'd be really, really upset.

Agreed. We are now at the point in any STW thread where we turn on the OP.

Tom. Stop being such a pussy and get Giant to meet their contractual obligations. If you need any backup, we are all certified internet lawyers with degrees (Google School of Law) in retail contracts.

And miss out on a week off from London - riding with my brother and old man, something I haven't done in a decade?

You don't know man, you weren't there etc etc etc....*keels into a foetal position and starts rocking back and forth muttering curses about the big smoke"

Just buy that Geometron and be done with it

****ers, all of them

Just buy that Geometron and be done with it

I'm going on a spending splurge as soon as I have a new job. Interview on Friday so fingers crossed.

I bought a Giant Reign 3 years ago and had an issue with the rear shock loosing pressure due to the damper being borked,was sent back to fishers/seam and was back in 2-3 weeks and not really had any other issues,That being said my frame is probably the only stock part on the bike left
Triggers broom Reign

My Reign arrived from Germany last September with the Pikes sucked down into their travel and no amount of tricks could get them to return to full travel. I sent them back via LBS and Fishers sent me an upgrade replacement from RS to RCT3s in 4 days.
Sorry to hear your experience is not as good.

Oh I got an RCT3 back instead of an RC as well.

It just didn't have oil in the lowers or a working RCT3 cartridge.

It just didn't have oil in the lowers or a working RCT3 cartridge.

You're just being picky now.

Does he still need a cuddle?

Jeez, you have had some bobbins service. Can you hire a different bike for a week? If you can , then you can go back to the shop with the bike and be a noisy ****t until they agree to your refund

Na, don't believe you, these kind of things only happen to direct sales companies, lovely cuddly brands are soooo amazing.....

I should add Giant WGAF if you kicked off on social media. Rutland Cycles might, but Giant are big enough to not give a flying ****.

I thought it was the shop your contract was with and not giant / sram. Although both seem poor with there service.
A lot of brand only shops are not owned by the brand but not sure with this store?

Its a sad state of affairs, no one gives a toss about customer service anymore 🙁

You're very patient. Especially if they sent back dubious forks. You could argue if they aren't working right and fail during a rude at the wrong point. Far fetched? When I read '5 weeks'+ I don't think the company cares about its customers. Only sales.

OP - sorry to hear of your issues, agree with previous comments, get on Social Media and make a fuss... As the biggest bike manufacturer globally they must have employees to help expedite issues and keep bad social media feedback to a minimum? (You'd imagine anyway!). Good luck...

My experience with Cannondale is the local(ish) lot were useless but the European HQ were a lot better. Okay, that's a relative term as I can buy a full bike for the crash replacement frame cost I was offered but at least they offered something.

So your saying

You would rather have a blow job from giant and fisher's than address the problem

I don't think even if they sent someone from each organisation to provide this service it will get your forks fixed.

To be hones,t I think the main issue here is that you're giving the Giant shop where you bought the bike something of a bye. However nice those folks are, it's them that need to be making your case. You need the manager of that store sorting this out.

I reckon I should bookmark this thread for all the times people bang on about how LBSeseses are so wonderful.

I reckon I should bookmark this thread for all the times people bang on about how LBSeseses are so wonderful.