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A couple of days ago I emailed USE to see if they sell the top half of the Joystick helmet mount as a spare part as I had lost mine while moving house. Got an email back the next day from a guy called Matt asking for my address and they sent one out in the post to me as a "gesture of goodwill". The new mount arrived this morning and is now fitted on my helmet and ready for commuting duties next week.
So a big thank you to Matt and USE for their outstanding customer service and act of kindness 🙂
Second their custormer service after I had an issue with a post. Had received it as a prize, sorted ultra fast and not had the same issue since.
Well impressed
Great service this is how you build loyalty other than earning a few pounds off you.