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Hi, so this might sound dumb, but I bought a full face TLD helmet on this website -
It was a few weeks ago. It looked like a good offer on the helmet, a good price without being too suspicious looking. Well today in the post, a cardboard box arrived for me from China, which contained a very light and nasty looking motorcycle helmet, unknown brand. So I'm down quite a lot of cash (the helmet that arrived I'm pretty sure would not pass safety standards even for mountain biking) .
This happen to anyone else? Anyone else fall into this trap? Doesn't seem like much I can do. Do I have a leg to stand on? Contact consumer rights any use? Or just a hard lesson to be learned here? I do feel like a bit of an idiot 🙁 .
How did you pay?
Absolutely no contact details, and the privacy policy begins with '<span style="color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 12px;">We takes seriously of customers' privacy security!'</span>
Caveat emptor, I'm afraid.
FFS, can't even put text in inverted commas in this shitty piece of shit of a forum relaunch.
I can't remember if I used a card or Paypal. I'd have to check.
I would never intentionally buy a fake or inferior product when it comes to safety. I just thought it looked like a good deal. I'm down 330 euros either way 🙁 .
It has a returns policy, have you tried it?
To be honest the name of the url alone would put me off.
CaptainFlashheart
Caveat emptor, I’m afraid.
Rubbish. If paid via Paypal then the Paypal guarantee should kick in, if credit card then section 75 or if debit card then try chargeback.
If you've been ripped off by a scam website, any of those should be able to help.
Not rubbish. A little bit of a look at their website would have raised some red flags before any purchase. It's obviously not legitimate.
Yeah - sent them a message about returning it but not holding out much hope really .
CaptainFlashheartNot rubbish. A little bit of a look at their website would have raised some red flags before any purchase. It’s obviously not legitimate.
Absolutely rubbish, victim-blaming tosh. The OP bought in good faith, it's not his fault he's been done. We'd all like to think we are too savvy to fall for this sort of thing, but sometimes it gets us all.
Saying 'caveat emptor' is pretty much rubbing it in and singularly unhelpful, particularly when there are at least three potential ways he could get his money back.
Call it victim blaming if you want, but surely people would do some level of research before b<span style="font-size: 12.8px;">uying from a site as shonky as that, with no contact details, dodgy privacy policy and suspiciously low prices? Especially if buying a high value, safety critical piece of kit. </span>
Always sad to see someone getting burned, but in this instance the OP sadly ought to shoulder a hefty bit of the responsibility for that burn.
I doubt whether the OPs card details were secured in any way. I would be asking my card company to issue a new card
I'm with Captain on this.
The site and details are as dodgy as a dodgy thing. Like giving your bank cards to a man in the street wearing a black and white striped top, eye mask and a bag that says 'swag'....
330 euros is cheap for a troy lee ? <inserts WTFoji>
I have a feeling that CCard protection is maybe only necessarily applicable to UK sites (?)
Edit: scrap that - google says there's precedent and it covers anywhere
Paypal presumably a bit more global
<span style="color: #444444; font-size: 12px; background-color: #eeeeee;">330 euros is cheap for a troy lee ? <inserts WTFoji></span>
For a MIPS one, yes.
Thanks for the Whois link, Matt! Although doesn't fully help as says all the details for that website are in Columbus Ohio, and the helmet got shipped from China with a Chinese address and telephone number also. I was thinking of ringing the chinese number on the box but not sure that would take me very far unless I wanted prawn crackers.
I have a new card since, cheers.
I don't know why they bothered sending anything though? The helmet they sent is as good as nothing really. Why did they send anything lol.
It is the first time I've been caught out by anything spam or scam related. Usually I'm the one warning others about it. Must not have been in the right frame of mind at the time!
For a while some of my mates were selling " factory seconds " Oakley in Australia. As in some dodgy bloke picked the most attractive backpackers he could find, dropped them off some where with the glasses, then picked them up later, no name or contact number cash in hand work with no questions about visas.
Oakley, sold on the street at quarter of retail. They had lots of customers.
Some people thought they were genuine.