You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Ordered a bike in to Evans, with the intention of picking up tomorrow, £50 deposit and that. Phoned today to see if it was in yet and was told that the crank threads had been stripped(assuming pedal threads), there is no more in the company and that i would now need to wait until monday to see what the store manager says.
Surely in a bike shop they have a spare crank they can fit ? am i wrong in thinking they could do something more for a customer that is potentially spending over £1000
Sounds reasonable to me. Inconvenient, pain in the arse but reasonable.
Of course, if they cannot fulfill just get your money back and walk away!
Yep, agreed. And yes, this is me defending Evans.
If someone stuffed it up and mashed the pedal threads on a £1k bike, the chances of them having another spare crank arm just hanging around waiting to be used are minimal.
they stripped the crank threads?
WALK AWAY
QUICKLY
Everyone makes mistakes. Give them a chance to put things write. Then you still have the choice of buying the bike or getting your deposit back.
Everyone makes mistakes. Give them a chance to put things write.
[img] 
[/img]
😉
Seriously, stripping a crank thread...WTF?
You'd have to try very very hard IMO.
I wouldn't trust them to build me a bike,
cynic-al - MemberSeriously, stripping a crank thread...WTF?
You'd have to try very very hard IMO.
Very easy to misthread a pedal if you're not paying attention. Not literally stripped, but damaged enough that you shouldn't give it to a customer.
Chap at Evans cut down a carbon fork steerer for me the other week. Put it back together, tightened the stem cap bolt but left the stem steerer bolts loose, luckily I always check the torque on bolts fitted by others(!) so noticed before I tried to ride it - how many others would? Could have been nasty.
I'm sure all the cytech qualified mechanics here have never made a mistake.....;-)
See what happens on Monday but not much they can do till then as no deliveries at weekend so even if they order something in it wouldnt arrive till at least Monday.
And yes blah all of us who work for Evans are rubbish and know nothing, riding for twenty five years and working in shops for six years means I have no idea what I'm talking about.
Slightly tongue in cheek but grumpy after busy hot day.
😉 Acknowledges CFH observation.
I agree with Akira.
(and, just for fun guess his age as 29 ?)
That's not to diminish his point, as I agree with him, it's just that the last bit of his post read like a Maths riddle 😉
To clarify I meant riding mountain bikes for twenty five years, been riding bikes a little longer. Actually had good day at work just very busy, chatted to nice couple who do the Passports on skis, told them it was a waste not to do it on two wheels.
Done it on skis a few times, awesome.
Not on wheels yet though, will do some time.
Very, very occasionally cranks come out of the box with dead threads. I've even seen one that was just a hole, no threads at all. They probably don't have a spare if it's an OEM chainset and don't want/can't rob another bike.
GB
the chances of them having another crank arm sat on a new unsold bike which could/should be used to put a "sold" bike right are pretty high
FTFY.
that said its their cock-up so won't be a warranty case.
One way or another they're going to have to replace the buggared crank arm.
seriously though, if they can't thread a pedal in straight then walk away.
I am sure they will fix it but I would be worried if they cannot put a pedal on tbh...do they get the staff not good enough for halfords 😉
You're all assuming they did it, when the cranks could've come like that.
Either way, Monday is only tomorrow.
It may not be pedal threads that have failed. What crank is on the bike ?
Stuff does arrive faulty from new and may it be there error
It's better they told you rather than try and make it work and give you your bike
Cynic-Al - sometimes you're a bone head.
It might have come like that. The threads might have been poorly cut.
what bike brands do you guys work with where stuff arrives faulty?
Its the same with any big chain, bigger they get teh less control over things like this they have. The will have 50 bikes with a suitable chainset on which could be directly swapped or upgraded to get you the bike but they wont be able to take anything off a bike to do it (as staff will have done this before and not replaced it or followed up the warrenty claim).
If they are so proficient at managing this then just wait till you crack your frame and need a warranty replacement!
My aunt bougbt a hybrid from the Reading branch. Said how fantastic they were and helpful with everything............until I pointed that the front brake caliper was actually ready to fall off the forks !!! Only done 5 miles, so that PDI was obviously very thorough. Also a mate who bought a pair of spd's ( new to cycling) from them. They offered to fit them for free . They used a big adjustable spanner and it graunched up the face of the crank when they tightened it.......Doesnt inspire confidence. Both punters havent been back since........