You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Sold my Garmin 820 on ebay - it's working fine, but the buyer thinks the battery doesn't last long enough ('5 hours' to flat - this is the same length of time it lasted when I got it new, if navigation, bluetooth etc was turned on).
The options from ebay appear to be - offer a partial refund (buyer keeps item), offer a full refund (buyer keeps refund), pay for the buyer to return the item (then give refund).
I've replied to the buyer saying, that's just how long it lasts, but I assume they'll still not be happy. What are my options here?
I'm guessing for an easy life, pay for the postage (that's the galling bit) get it back (hopefully undamaged) - flog it again. Is there an option to say I don't accept returns somewhere, or is this just how it works now?
hope you know the serial no of item you sent if they are returning.
Yes I do. If it's different I guess Ebay won't help, so it's small claims court time?
Did you allow returns? Make sure all communication is through eBay and not text message etc.
As sbove, I’d be a little wary of a different one being returned.
Is there an option to say I don’t accept returns somewhere, or is this just how it works now?
Yes, it is one of the last options on the listing form. I always have it ticked.
I selected returns not accepted. But i've got a returns request all the same - it's under "Doesn't work or is defective"
Looking in their terms and conditions, for a private seller, "
Where the seller is a private individual, the goods must be "as described". The goods are not legally required to be of "satisfactory quality" or "fit for purpose".
The Act applies to both new and used items. It's worth bearing in mind that second-hand goods are likely to be judged less rigorously new goods. For example, it's not reasonable to expect that used goods will be of the same quality as new goods. In any event, sellers of second hand goods remain under an obligation to ensure that the goods are as described."
I described it as "Garmin 820 GPS computer (proper version not the limited explorer version). Very good condition – not used it as much as I expected and when I have it’s been in a rubber skin with a screen protector (will chuck the silicon case in as well). No scratches on the unit or on the screen."
Complete with several pictures. To be fair to the guy, if you looked at the Garmin specs you'd assume the battery lasts longer than it does (it probably does last as long as garmin says if you turn the display off and don't use it to navigate!).
If I refuse to accept the return, what happens then? I see that I have a charge in my paypal equal to the sale price (i'd already withdrawn the funds).
Yes, it is one of the last options on the listing form. I always have it ticked.
Turns out I did have it ticked.
The no returns box is pointless, eBay/Paypal just override it.
Sadly you just need to suck it up and offer a refund. The buyer pays postage though, but you'll still lose the selling fees.
Sadly you just need to suck it up and offer a refund. The buyer pays postage though, but you’ll still lose the selling fees.
The instructions say "You pay for postage and can send our return label or your own. Wait to get the item back before you refund the buyer."
Doesn't seem to be any option to appeal as far as I can see? I've got until the 22nd before 'ebay steps in' apparently.
inform the buyer that you have the serial number photographed and refund will only be issued when item is returned has same serial no and is in same condition as item sent.
I had this previously when I informed them of the above, never heard a peep afterwards.
Accept it and send a postage label. You authorise the refund when you get it back.
attempting to decline the return even with “no returns” specified just opens you up to ebay allowing them to keep the item whilst refunding them without your permission. It’s very annoying in cases like these but im sure it’ll sell again fairly easily.
im currently awaiting a Reverb to be returned but it doesn’t look like it will be, so now I have to wait an age before ebay will cancel the return request. eBay really needs a proper competitor.
Is it worth using ebays postage label option - not used it before - is it insured?
Just call eBay. Explain that it's buyers remorse and you don't accept returns, see what they say. If he wanted new and all that..
and yes if you do accept use ebays label. A. It's cheaper and B it's tracked
You can call ebay?!
The no returns box is pointless,
No it isn't. It means you can't return it just because you changed your mind (as you can with online shops for example, distance selling regs etc,.)
Yes a faulty item can be returned but that is not what 'no returns' is covering. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). If it isn't and the buyer has made that fault up to so they can return it then you have just met a crappy buyer.
I will give them a call.
Does it make any difference if the guy is running a business? He seems to have sold several grands worth of stuff in the past 6 months - tho he has a consumer account.
I've had similar with a camera I sold, Ebay sided with me and didn't expect a second hand battery to last as long as a new one.
Best thing to do is actually talk to someone.
To be fair, I'd say a top of the range Garmin with a 5 hour battery life isn't fit for purpose. And that should be noted in the description.
If it was like that new, I'd have sent it straight back to Garmin.
1. How do you know that this 5hrs isn't his fault and that he has the brightness on high/full with the backlight continually on - it can easily kill a 18hr battery in hours. Garmins claimed hours use all the settings at the lowest to achieve.
When you say you had it last 5hrs - what settings did you have on, like I say the brightness of the screen and how long you have it backlit for is the biggest battery drain.
2. If what some people mention about eBay overriding the no returns option, then it further cements how absolutely rubbish eBay is for selling, it only protects buyers in every form - if he bought it from me via pinkbike say and collected it from the door, I wouldn't offer him a refund.
As well as checking the serial number, make sure to get signed for postage and open the package before signing for it. Lots of horror stories about where people have signed for stuff (suspension forks, electronics, etc) then opened it to find a lump of wood in the box instead!
I'd just accept the return. If you reject it and start crying buyer's remorse then I'd say you open yourself up for the buyer reverting to eBay with the specs and the message history saying "clearly it's faulty" and them siding with you.
5 hours does seem really bad (not saying it was ever any better), my 1000 does a lot better than that, and IIRC they have the same claimed life.
Its pretty well known thats how long a Garmin 820 lasts, even from new, with all the screen / bluetooth / navigation on - read the dcrainmaker.com review... as an unhelpful aside, thats why I bought a Wahoo Elemnt.
I'd call ebay, I expected the worst given their reputation on this forum but were excellent when I called them over something similar.