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No need to remove it, just take a black marker to the "Not e h".
This is great. Customer is rubbish for breaking a seal. But I won't tell you what it is, oh no, you're just wrong because your thick.
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[i]but as I do not bank online[/i]
No-one else picked up on this? Just weird!
Anyway, this shouldn't really be a discussion on the forum.. Should it?.
So, since he's gone now. Isn't the 401 just a Magicshine MJ-872 for double the cost, with a pretty blue body and a battery with black tape on? Not sure I get it. All the specs are identical, and you don't get the posh body like Exposure do.
Stick my battery around the back of the seatpost and wind the cable around the top tube personally 🙂 In line with spray from the back wheel, but what the hell, it's got tape on it.
Mounting a battery (waterproof or not) on a downtube is the most idiotic thing I've heard in a long time. Or at least today.
Mounting a battery (waterproof or not) on a downtube is the most idiotic thing I've heard in a long time.
Not if you have a trailquest map on the top tube. 🙂
toasty +1 on the specs.... It [i]is[/i] the same isn't it? And blue clashes with my bike !.
[i]Instead of taking my advice, the battery was placed in a location on the bike that I've never seen a light battery placed, before. On the down tube , directly behind the front wheel[/i]
So is the battery waterproof or water resistant then? If it is waterproof why would it matter if mounted directly in line with wheel spray? I wouldn't mount a light battery there but my battery doesn't claim to be waterproof.
Di2 batteries are downtube mounted in many cases, the seem to work okay.
Didnt loads of people run batteries under the downtube back when we ran halogens. They were all big bottle type batteries and the downtube bottle cage was the only space on many full-sus designs.
I used to run my lumicycle battery (in bag) under the downtube as i kept hitting it with my knees under the tt. For reference, they were water proofed by a big blob of hot glue at the connector end of the battery and some shrink wrap. If thats how Luminous does his then i suppose wriggling the wire could have broken the seal, dont see how thats 'tampering' tho, just use.
Instead of taking my advice, the battery was placed in a location on the bike that I've never seen a light battery placed, before. On the down tube , directly behind the front wheel
Mounting a battery (and lamp!) inside a fishtank also seems like a bad idea but it didn't stop it working or someone putting a youtube video on their website to show this was possible. 😉
Well I don't think either party has come out of this well, but I'm backing MTG, as Luminous seems to rant and ignore facts, rather than admit there was a possible problem. I'd say he's done his own reputation far more damage than Graham did!
both down :(. Hunts out 'Eye of the Tiger' CD to see if that helps
Mrs MTG feels guilty about starting an argument on here now. She doesn't use the internet much and doesn't realise they happen all the time. She still thinks I'm famous because I'm on Youtube.
She's checking dates of emails and cheques to back up her feelings of dissatisfaction with Luminous. I don't know whether to post them here as justification for starting this thread, or leave it to avoid dragging this on any longer.
There was an undelivered parcel note in her letterbox after all. After not getting replies to previous emails, she had given up checking the letterbox every day and it sat amongst the junk mail all weekend.
If Luminous had emeiled her on the 13th with the tracking number, or just to say it was in the post, none of this would have happened.
The overall issue will never be resolved.
I can't prove I didn't remove any waterproofing, Luminous can't prove I did.
All we've got is the balance of probabilities.
Which is more likely, that I spent £300 on a light, then deliberately removed the waterproofing, or that Luminous didn't waterproof it properly in the first place ?
As he seems more intent on mocking my lack of knowledge about waterproofing techniques than explaining what he does to the batteries, we'll never know.
Same with the charger. It just sat on a table at my house, then on a different table at Mrs MTG's house. It can't be proven either way how any damage occurred.
A Google images search for Downtube Battery Mounting shows I'm not the first person to try it. My cheap rear light catches the spray off the rear tyre and is still working.
[url=
fish tank video[/url]. It would be interesting to see if any owners of Luminous lights would take the risk of replicating this test with their own light.
Running a business with no internet banking. Yes, I thought that was odd too.
I think this thread needs a Poll......
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Sorry, but you are waiting for a parcel. You have an undelivered parcel note. You couldnt connect the two together?
Rob I bet myself someone would post a pic of him
I win a muffin!. There goes the diet
There was an undelivered parcel note in her letterbox after all
Hmmm..
There was an undelivered parcel note in her letterbox after all
😀
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Oh dear, Mrs MTG is angry now that she thinks she is getting the blame.
I'll get all the dates off her when we've got more time, but she posted the cheque to Luminous on 21st January and the money went out of her account on 6th February.
Not surprisingly, by 15th March and no email about delivery from Luminous, she had more or less given up hope and we thought posting on here might be more productive than another unanswered email.
What we think might have happened on Friday 15th is that she checked the post in the morning, then a different parcel van dropped the undelivered item note in the box later in the day.
Five weeks after cashing the cheque, an email with the tracking code from Luminous would have saved all this trouble.
[quote=Three days ago you said...]...The cheque was cashed about two weeks ago.
[quote=just now you said...] .... Five weeks after cashing the cheque
Seems odd.
Did you try picking up the phone? I know far too many people - myself included - who forget that telephones are more often than not the most effective way of communicating. As a young(er) Mr Hoskins once said, "It's good to talk."
Superstar, Sierra Cycling and now Luminous. Who will take up the challenge of trail-by-STW next and will they come out victorious?
FWIW, I back Luminous, simply because MTG has the word 'midland' and 'trailquest' in his name, neither things I'm a fan of. You may have well called yourself SouthernSpeedWalkingGraham.
You're lucky my father in law and a mate are called Graham otherwise I'd be suggesting the death penalty.
How would the op call luminous, he doesn't have a number on his website, only an email address. So email would appear to be the preferred option for contacting him. So in this case the telephone probably isn't a very effective way of communicating.
And his first post on this whole nasty affair [i]Contact me through the usual channels and have a word with the mods to have this thread AND my name removed from here !.[/i] doesn't present the guy in a very good light. I don't think poor service should be swept under the carpet.
^^ 😆 ^^
FWIW, I back Luminous, simply because MTG has the word 'midland' and 'trailquest' in his name
Ever done Jury service? 🙂
I'm all for entrepreneurs trying to make a few bob, but this...
he doesn't have a number on his website
...and this (from WHOIS results for Luminouslights.co.uk)...
The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service.
...would make me very nervous about buying from them. FWIW I've had similar experiences to Graham and although I didn't need to go the route of trial-by-Singletrackworld, it did leave a bitter taste. I see the same lights coming onto the market every year, but under a different brand. The businesses that look after their customers will survive.
[i]I'll get all the dates off her when we've got more time[/i]
To achieve what ? If you still have an issue with me, you could've just e-mailed me today but instead you're trolling your own thread.
You're bored, building your shed, so you'll pick on someone.
[i]Building work is progressing.
Nailing on boards today, [b]in between coming inside to stand by the fire and post nonsense on the internet.[/b][/i]
[i]MidlandTrailquestsGraham - Member
That's the trouble with being a nichetarian.
If I had a similar problem with a Fox fork, I'd get hundreds of replies, or more likely, I'd be told that the same question had already been asked hundreds of times.
I believe I am the only person in the world to snap a Ward Industries titanium pedal spindle, drown a Luminous light battery, snap two Gates CentreTrack belts and wreck a Time Atac XS pedal bearing in three days.
I can now add seizing a Lefty steerer and stem together to my CV
[/i]
Time perhaps for some happier people to contribute:
[i]Time for a bit of feedback perhaps.
Dan.
"Light was superb
People were moving out of the way saying come through on my right when I was 60m away from them. They thought I was right behind them. Well funny"
MM 2010
.
Dave.
"feedback is fantastic, riding mates were envious, and I was amazed at the advances since my old niterider"
2010
.
Nicko.
"Went out Friday Wednesday night with the light - it is fantastic - thank you very much"
2010
.
Matthew.
"Just wanted to let you know how good mine still is - totally reliable and going strong.""
"Plenty seem to have good words to say about your kit (including me) "
"I can't fault mine and would recommend the light to anyone."
2010.
.
[b]What Mountain Bike.[/b]
"We've thoroughly tested the 401 Pro in a wide variety of conditions and pushed the burn times (and waterproofing!) to the limits during solo 24hr events and been impressed with the performance."
[/i]
Take the time to read the WMB review and you'll note that they left the battery, connected to the light, outside, for a week !
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The haters here are always going to hate, that's their issue.
Also, the charger sold to the OP cost him £30. It cost me more than that, and this is what I get for my efforts.
Connector:
[url] http://uk.farnell.com/fischer-connectors/deu-102-a052-130/receptacle-ip68-panel-3way/dp/1866142 [/url]
4S Li-Ion charger:
[url] http://www.mtbbatteries.co.uk/mountain-bike-batteries/chargers/ [/url]
Plus labour, plus postage, plus materials.
[b]Thanks[/b].
Luminous is questioning MTQG's proof that he didn't remove the waterproofing.....where is the proof that he dispatched the light/battery waterproofed?. I'm not suggesting that he purposely sent it out like that but surely he could have made a mistake?.
Anyway, I'll add him to my list of people to never deal with!.
If the battery is actually water or even weather proof and confirms with European regulations / standards as I imagine a product being sold for a not small price would do. Should it not have the corresponding IP rating quoted on it and within the accompanying literature? .
On another note, I didn't know anyone under 60 actually used cheques anymore!?!?!?!?
And hes back in the room !.
Anyway, I'll add him to my list of people to never deal with!.
Oooh I like a list - do share!.
Ooh he posted whilst I was typing and still hasn't sorted his grammar!. 😆
I think its a trademark stylee kinda thing now !.
Luminous- the key point is the waterproofing, if you can clear that up then the thread will be yours on a knockout, at the moment it's going to points and who can ever guess the result when that happens?
Or, square go behind the bike sheds after school.
😯 just read the response from luminous!. Oh my!.
This is a great spitting match. FWIW this is my one penny contribution. I have always believed that if any item is sold to a customer then the warranty belongs to that customer. If it then becomes second hand by what ever means, then it nullifies the warranty. Of course, I could be wrong.
My second pennies worth is that I know both the OP and his OH and they are both very honest people and would never complain about something unless there was justification.
I've lost count of how many rounds there have been so can someone advise me what round we are on so I can hold up a placard and ring the bell?
Ever done Jury service?
Funnily enough, no. But I reckon it'd be a scream. They say first impressions count. If you're wearing a track suit and trainers, you're guilty. Chavs only wear trainers and track suits so they can run away from the police etc, otherwise they'd dress like law abiding citizens.
This thread would make a great discussion piece for PHSE lessons 😆
If it then becomes second hand by what ever means, then it nullifies the warranty
I'm confused when did it become second hand?
Northwind.
The battery was sent for a thorough, independent, investigation, during which the waterproofing seal was removed. Once the battery was opened up, corrosion was found, indicating water ingress had occurred.
A new battery was [b]given[/b] to the OP at no cost to him. A point he consistently ignores and leaves out of his posts while complaining, although as many a poster on this thread has pointed out. Hes got his new battery, he has his charger waiting for him to collect.
[b]All batteries are waterproofed before dispatch[/b]. The seal was broken, as the OP admits to drowning his battery ^^^.
WMB tested and remarked on the battery waterproofing.
What else am I reasonably expected to do.
That's not a question. As I've come to see, [i]reasonable[/i] has no place on this forum.
Bye.
Luminous, please take this as the friendly advice it is intended to be. I'm sure there are lots of happy users of your light which is great, but it's how a business deals with unhappy customers that makes or breaks them. You might not think MTG is in the right (and to be honest I didn't at the start of all this) but you're only making it worse for yourself with your insistence on putting all the blame at his door.
Sort it out one-one-one with MTG (by phone if possible) and then no doubt he'll be on here telling us what a nice chap you are after all and that we should all buy your lights.
Funnily enough, no. But I reckon it'd be a scream. They say first impressions count. If you're wearing a track suit and trainers, you're guilty. Chavs only wear trainers and track suits so they can run away from the police etc, otherwise they'd dress like law abiding citizens.
Unless its a Mafia trial maybe !.
The battery was sent for a thorough, independent, investigation, during which the waterproofing seal was removed. Once the battery was opened up, corrosion was found, indicating water ingress had occurred.
Who removed the seal? The buyer or the seller?
All batteries are waterproofed before dispatch. The seal was broken, as the OP admits to drowning his battery ^^^.
Hang on... This just sounds like you're saying that the OP must have tampered with the battery because it leaked? What signs of tampering were there other than the leak?
I liked the bit where he said that the charger was used as a football 😆
The battery was sent for a thorough, independent, investigation, during which the waterproofing seal was removed. Once the battery was opened up, corrosion was found, indicating water ingress had occurred.
So the only way that water could get into the battery would be by the OP damaging the seal? It is absolutely impossible that the sealing was faulty, or the battery pack was assembled with moisture present, or there is a leak in the heatshrink or that the corrosion was due to other problems?
All batteries are waterproofed before dispatch.
And 100% leak tested?
The seal was broken, as the OP admits to drowning his battery ^^^.
You claim that all batteries are waterproof, and as mentioned show a video of one fully submerged on your website, how could the OP "drown his battery"
[i]This just sounds like you're saying that the OP must have tampered[/i]
Well that's not correct. Where have I ever said MTQG [b]deliberately[/b] tampered with, or removed the seal ? I haven't said that. What has happened is that MTQG has accidentally broken his battery while using it.
Warranty doesn't cover accidental damage by the user. But as a token of goodwill, I replaced the battery FoC.
Where have I ever said MTQG deliberately tampered with, or removed the seal ?
*so tempted to scurry off and find where this was said, but is confident someone will do it for me*
[EDIT] - Luminous, your next post should be along the lines of "I've spoken with Graham and agreed with him that this was all a silly misunderstanding. He now has a fully working set of lights, we've shaken hands and we can all move on"
Here you go still -
A little bit here -
directly behind the front wheel. The OP can not prove that he didn't break the seal although he has a history of breaking his equipment
And a lot here -
Batteries are fine. Graham broke the seal, and placed the battery on the down tube, behind the front wheel , claiming some guff about CoG.
Can I just say I am on neither side but don't like backtracking and lies.
I, however, would have been 100% happy with the new battery and charger.
It doesn't really matter why the seal failed.
[B]It was replaced free of charge and the problem was solved. [/b]
It would also appear that if the OP had checked his post before coming on here and complaining, he would have found that they had missed a delivery, and a card had been left.
So he actually had the fully working set of lights after all, and wasn't "stuck with" anything as he suggested he was earlier.
What Neal says, it seems to me luminous did the right thing, and if it had been me in Graham's place I would have been very happy with the new battery and charger. This should not have been aired on a forum
Reminds me that I must send my Lumi battery off for some tlc. It needs some attention after 5 1/2 yrs...
Edit - erm, perhaps I should clarify. It's Lumicycle, not Luminous.
And while I'm editing I should probably add that it seems a bit of 6 of one, half a dozen of the other....
Luminous perhaps could have communicated better, mtg should have checked his post a bit more thoroughly. And a brand new replacement battery is a great resolution to this, really - perhaps just a shame it became so messy.
Glad i used smudge for my light
Can't help but think that if this was in the US Luminous would be suing Midlands Laserquest race result wotsit for libel already.
I will never be dealing with Luminous in the future, not because of anything MTQG has said, but because of the attitude that Luminous himself has displayed here. He has persisted in avoiding the real issues in this thread, avoiding any direct questions, and instead gone for the mud-slinging approach. In addition, I wouldn't want to deal with anyone that doesn't have internet banking (even my nan has that), or a phone number on their website.
it seems to me luminous did the right thing
The end result may be a fair one, but the way in which it has been handled started poorly (and had no place on a public forum) and proceeds to get considerably worse.
It doesn't really matter why the seal failed.
I think it does when the manufacturer is claiming that it was the OP the damaged the item through misuse and only replaced it as a token of goodwill, if the battery wasn't waterproof when supplied then it's Luminous legal requirement to provide a replacement FOC.
It is also of interest to anyone considering buying the lights, if the sealing is not robust enough to survive being strapped to a downtube, what will happen in the inevitable bumps and scrapes that a bike experiences that constitutes normal use.
It would also appear that if the OP had checked his post before coming on here and complaining, he would have found that they had missed a delivery, and a card had been left.
The card is relating to a second, ongoing problem with a charger, not the battery.
He has persisted in avoiding the real issues in this thread
No he hasn't.
He's replaced a faulty battery free of charge.
He's sent out the charger as he said he would.
The OP has a fully working set of lights.
In addition, I wouldn't want to deal with anyone that doesn't have internet banking
What difference does that make to you ?
Do you check everyone you buy from has access to online banking ?
or do you normally just leave those type of decisions to the people who they actually concern.
I've run my own business for years and I never use Internet banking.
If I needed to, or if it would benefit me in any way, then I would.
But I manage perfectly well without it.
[i]What Neal says, it seems to me luminous did the right thing, and if it had been me in Graham's place I would have been very happy with the new battery and charger.[/i]
You'd have thought, huh !
[i]This should not have been aired on a forum[/i]
I've been discussing this with Mark, who is happy to allow the flaming to continue, regardless of the fact that the OP has his battery and his charger is waiting for him to collect. MTQG could have e-mailed me today, instead of posting here.
The card is relating to a second, ongoing problem with a charger, not the battery.
I'm aware of that. Thanks.
So he does have a full set of working lights then.
It was claimed by the OP that he was "stuck with" a set of non functioning lights.
If he had checked his post, he would have found that was not the case. And all this crap could have been avoided.
Neal.
Please e-mail me when you get the chance.
I think everyone has said their piece now. Thread closed.