[Closed] Does anyone know Luminous lights ?

Does anyone here know Luminous personally ?

He cashed the cheque for the charger over two weeks ago, but we still haven't received it.
He claims to be laid up ill in bed, so if he's got any friends here, perhaps they'd like to go round and make sure he's still alive.
Maybe they could help him out by posting the charger too if he's too ill to get out and do it himself.

Graham.

Contact me through the usual channels and have a word with the mods to have this thread AND my name removed from here !.

To be fair it does sound like he tried!

Pitchforks!

+1 on what XCGB said.

[img] [/img]

OK, thanks for the reply, although it wouldn't have taken any more effort to email her over the last two weeks than to reply here today.

Or does emailing individual customers to explain why they haven't yet received items they have paid for not carry the same priority as trying to salvage the reputation of your "waterproof" lights on a public forum ?

[i]I found they are not as waterproof as he claims.[/i]

Batteries are fine. Graham broke the seal, and placed the battery on the down tube, behind the front wheel 😯 , claiming some guff about CoG.

Anyway, I gave him a new battery, £85 out of my own pocket, good will.
Then Graham comes on here bleating about the battery he broke, not withstanding that I replaced it FoC.
Theres thanks for you !.

To this day, its the only battery I've ever had returned !.
Bare in mind that the OP seems to have a history of breaking bikes and equipment, I seem to recall issues with titanium frames and belt drives.

[i]Not long after I gave it to her, the charger failed.[/i]

You broke the charger, you can clearly hear the PCB rattling around inside and there are impact marks on the casing. If you break your charger by using it as a football, how is this my fault ?.

[i]It took a long time and a few emails to get a response from him as he was laid up in bed ill.[/i]

It took along time, because without contacting me, you sent the charger to my old home address, so you had to wait for RM to retrun your package, before you could re-send your exchange charger to me at my new address !. How is that delay my fault ?.

[i]Mrs MTG emailed him again to ask about delivery, only to be told he was waiting for the cheque to clear. It was showing as paid on her account.[/i]

I checked my bank account as often as I could, but as I do not bank online, I have to visit a branch to know when the cheque had cleared.
Its a common precaution to check if funds have cleared before dispatch !.

Ooh, I'm lying here with a buggered back and this is exactly the sort of entertainment I was looking for, thanks!

I'm on Luminous' side based on this evidence, m'lud

I'm on Luminous' side based on this evidence, m'lud

What m'learned colleague said. Modified equipment in failing shocker.

Stop !. Doing !. This !. And this ?.

Grrrrr!

Looks like a knockout blow from Luminous there.
Time for a cuppa before the next thread kicks off

Ooh!. we have a grammar fight' two as well also,.

Graham broke the seal...

This is what the whole dispute stems from.
The original battery was a plain grey box with "Not Weatherproof" written on it, contained in a Velcro sealed cordura bag.
When it inevitably failed the first time I used it in the rain, Luminous accused me of removing the waterproofing.

As I said on the other thread, [b]there was no waterproofing[/b]

I don't know if he never waterproofed any of his batteries and I was unlucky to be the first to get one wet, or if he did waterproof them and mine somehow slipped through the process before getting sent out, but the suggestion that I would spend £300 on a light then peel off the battery waterproofing is ridiculous.

Edit - mtg comes back swinging!

We need more info about the centre of gravity stuff 🙂

[i]As I said on the other thread, there was no waterproofing[/i]

You are not the vendor, I am. The battery was water proofed. The sticker you found and photo'd was applied by smudge when he sent the battery to me.

When I get batteries from Smudge, they are not waterproofed, hence his label. However, I then waterproof them, before sale.
This has been explained, you are deliberately overlooking this.

Why are you doing this ?.

You have your FoC replacement battery, you have your battery re-charger.
Why are you deliberately trying to ruin my rep and my business ?.

Why are you deliberately trying to ruin my rep and my business ?.

Don't worry too much.

He might be trying, but its not working 😉

oof, it's a blistering jab in return from Luminous

Is it just me?

spend £300 on a light

Could have bought a car for that!

😯

The replacement battery was well waterproofed with black and orange tape.
You saw the original battery that I returned. It was exactly as Smudge supplies them to you.
Are you seriously suggesting that I removed every bit of tape so that there wasn't the slightest trace of sticky residue before returning it ?

Why are you deliberately trying to ruin my rep and my business ?.

The dispute about whether the battery was waterproofed or if the charger was damaged can never be resolved, as neither of us can provide evidence.

I'd be interested if anyone who owns a Luminous light could open the Velcro on their battery bag and have a look at the battery though.
Was mine the only one supplied with no waterproofing ?

[i]I am now stuck with a £300 Luminous light[/i]

Notwithstanding that there might have been a problem with the original battery, are you not now 'stuck' with a light, waterproof battery and charger?

Not one to be a grammar pedant on here but its really beginning to annoy me now.

Luminous, you do not put a full stop after an exclamation or question mark. That is what the dot at the bottom of said mark is for!

The replacement battery was well waterproofed with black and orange tape.

So alls well then?.

Not one to be a grammar pedant on here but its really beginning to annoy me now.

Needs a comma after here!. oh and an apostrophe!.

What I_Ache said !.

MTQG.

Tape isn't used to W/P the batteries, so now its clear you haven't a clue what you're ranting about. I see now that you're just bitter about how you cocked up your light. Funny how you're the only one out of many owners, some from here, who has kicked off.
I have completed my part of our transaction. Selling to you has lost me over £100.
Judging by other threads you post, you appear to have a pattern of buying kit, breaking it, then expecting refunds.

So alls well then?.

Not one to be a grammar pedant on here but its really beginning to annoy me now.
Needs a comma after here!. oh and an apostrophe!.

Ahem!.

Just a quick summary for the hard of thinking i.e. me:

- MTG had a battery that wasn't waterproofed
- MTG had a problem with the charger
- Luminous replaced both the charger and the battery
- Everything else is just handbags at dawn

Or have I missed something?

[i]Selling to you [s]have[/s][b]has[/b] lost me over £100.[/i]

Tut.

Watty, it wasnt me being the pedant though, just making a point (as were you sir!.).

🙂

[i]Or have I missed something? [/i]

Yes !.

Oh!.

Just so I could do it as well!.

I really didn't see this thread going down the grammar route!.

Just a quick summary for the hard of thinking i.e. me:

- MTG had a battery that wasn't waterproofed
- MTG had a problem with the charger
- Luminous replaced both the charger and the battery
- Everything else is just handbags at dawn

Or have I missed something?

Waterproofing is disputed

Watty, it wasnt me being the pedant though, just making a point (as were you sir!.).

Not forgetting the superfluous space !.

Seems like a good time to show you my latest Cree LED related purchase. A £7.95 diving flashlight from China (presumed waterproof)....

[img] [/img]

Ah, now, you see, I like the "superfluous" space !.

Don't you think it balances better that way ?.

You think the superfluous full stop would be improved by a further space ? .

[i]You think the superfluous full stop would be improved by a further space ? .

[/i]

Don't be ridiculous .!.

Tape isn't used to W/P the batteries, so now its clear you haven't a clue what you're ranting about.

The original battery looked like this (picture from MTB Batteries) with "Not Weatherproof" written on it.

[img] ?t=1329816121[/img]

The replacement battery looked like this.

[img] [/img]

On the full size image you can just about read the words "Not Weatherproof" under the tape.
As the only visible difference between the two is the tape, and one is waterproof and the other not, I assumed it was the tape that made it waterproof.
If it's not the tape, what is it ?

you appear to have a pattern of buying kit, breaking it, then expecting refunds.

I don't think I'm the first person to ever crack a Lynskey or Gary Fisher frame or have an Egg Beater fail without warning or have the threaded insert in an FSA carbon crank come loose, so considering my weight, my race results and my annual mileage, it's not surprising that I break more kit than the average cyclist.

I drove my car into a wall at the weekend, I'm going to send it back to Toyota for a free replacement.

I drove my car into a wall at the weekend, I'm going to send it back to Toyota for a free replacement.

Did Toyota not fit brakes then? As that analogy doesn't work. Luminous states the battery is waterproof and clearly sent one out without any waterproofing on. His fault not Grahams.

clearly sent one out without any waterproofing

Not according to the manufacturer.

Not according to the manufacturer.

He hasn't stated that the original battery was waterproofed by him before sending out has he? Or did I miss something?

Not according to the manufacturer.

Luminous has been on here long enough to know that companies will get slated if someone has an issue with their product. Yet he chose to not respond to a customers email for 2 weeks (apparently) and then came on here complaining about his customer, presumably to try and defend his name. Did we learn nothing from the Superstar debacle?

It has now been stated (with images) by the customer that the 2 batteries received differed. I think if Luminous wants to put this to bed he needs to explain how the smudge batteries are made 'waterproof' so we can understand how the customer 'damaged the seal'. Anything else will just continue the argument.

He hasn't stated that the original battery was waterproofed by him before sending out has he? Or did I miss something?

I think it was insinuated that the battery returned had been tampered with. No explanation has been given as to how...

Anything else will just continue the argument.

I'm all for this option.

Stato makes a good point.

All this time I've been offended because I thought Luminous was accusing me of removing the tape, when I know there was no tape.

Now he's saying that the tape which, to someone like me with no specialist electronics or waterproofing knowledge, looks very much like waterproofing tape is not waterproofing tape, I'm not sure exactly what I am being accused of.

All I did was take the battery out of it's bag after it failed and send it back.
I didn't remove it from the bag, or even open the bag, before it failed and I didn't tamper with it in any way after I removed it.

but they replaced it FOC didn't they?

to someone like me with no specialist electronics or waterproofing knowledge, looks very much like waterproofing tape is not waterproofing tape, I'm not sure exactly what I am being accused of.

So. You know nothing then? 🙂

but they replaced it FOC didn't they?

That's the bit I'm confused about.

Things were returned.

Those things were replaced.

End of story surely ?

[i][b]I assumed[/b] it was the tape that made it waterproof.
[b]If it's not the tape, [u]what is it[/u] ?[/b][/i]
So, here is clear evidence that the OP doesn't know what he's looking at and so shouldn't really be commenting on whether the battery was waterproofed.

[i]Isn't that what warranties are for ?[/i]
My warranty clearly states that should a fault arise from a flaw in the design, manufacture or assembly of the light. appropriate action, under warranty, will be taken.

[i]clearly sent one out without any waterproofing on.[/i]
😯
You have no proof of this whatsoever and you have no way of telling what the status of the original battery was when dispatched.
How on earth can you make this statement "[i]clearly sent one out without any waterproofing[/i]"
You have no basis for this comment at all, but for the opinion of the OP, who now admits he doesn't know what he's looking at.

All luminouslights batteries are waterproofed before dispatch.
Only one battery has been returned in over 4 years. That battery had its seal broken by its owner, MTQG, who went against my suggestion for mounting the battery in an appropriate location on the bike.
Instead of taking my advice, the battery was placed in a location on the bike that I've never seen a light battery placed, before. On the down tube 😯 , directly behind the front wheel. The OP can not prove that he didn't break the seal although he has a history of breaking his equipment. The OP can not prove that the battery wasn't sealed when new, all batteries are. This has gone on for long enough.
For this one quarrelsome customers, there are many others who are extremely satisfied with their lights, one of the first 601s on sale has just gone through its 4th winter, without issue, on a daily commuters bike, exposed to all weather and road conditions. The only lights I've ever seen for repair are those which have been broken by the user, through inappropriate use.

I will not post on this thread any more. The OP has had a replacement battery, FoC. The OP has admitted he doesn't know what he's talking about when it comes to the matter of battery sealing. The replacement battery charger has been dispatched, now that the payment has cleared.

so, out of interest, how do you seal them ? All the (few) smudge batteries I've seen have been dipped

But the customer is always right surely!. 😀

so, out of interest, how do you seal them ?

That's what I'm left wondering.

I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........

I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........

Is it removable?

I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........
Is it removable?

Yes doesn't leave any stickiness at all

Please don't go Luminous, this is getting juicy 🙂

On a serious note, it makes me a little sad to see dirty laundry aired like this. With better communication it would never have got to this and MTG may even have been on here telling us how great Luminous are to deal with. As it is, what could and should have been a straightforward warranty replacement has turned unnecessarily nasty and - pun intended - is not showing anyone in a good light.

Now this is just me, but if I saw the words "Not Weatherproof" emblazoned across something I intended to take out in the rain, I might first have questioned the manufacturer about it.

And MTQG is back off the ropes and has the upper hand.

The red stuff to the right of the tape looks like the battery has been dipped in something. Goodness knows what the black tape is for other than to strain relieve the cable

The OP can not prove that he didn't break the seal although he has a history of breaking his equipment. The OP can not prove that the battery wasn't sealed when new, all batteries are.

Presume you are not thinking of a career in PR should your lights business fail?

Seriously. Regardless of wrong/right you are not coming across very well.

+1 mossimus.

A quick apology with details of the shipping would have shut this down in an instant.

i think luminous is bullshitting to be fair

In defence of Lumionus i have one of his S1 lights and its a cracking bit of kit with superb after sales, the fault was my storage not the product and all was resolved very happily. When i contacted him recently he was slow in responding but said he had been ill.
Would highly recommend his products and communication. just saying.

I want to know if Luminous can confirm if the battery looked like the first pic when he got it back from Graham and if the red bit is the seal that he is referring to.

he won't respond though

Cracking thread. Almost as good as Sierra Cycling. Both parties have chosen to defend their position publicly with STW as the jury. I think in these massive barneys it is appropriate to conclude with a poll as to the victor.
Call it trial by STW forum!

I want to know if Luminous can confirm if the battery looked like the first pic when he got it back from Graham and if the red bit is the seal that he is referring to.

You could always email him - oh wait........... 🙂

OP, I'll buy the lot off you for £100 if that assists.

"[i]I think in these massive barneys it is appropriate to conclude with a poll as to the victor. Call it trial by STW forum![/i]"

I'm voting MTG as being definitely right, because he says he has some pretty convincing race results that need to be considered here. He's even got an event [i]in his name[/i]. That's how good his results are. Luminous doesn't even claim to have entered a race at all, so zero credibility there.

*bangs gavel*

I will offer £105 then, happy to take some really good lights off of a grumpy git

MTQG cant even ride around Cannock Chase without a struggle.

Luminous still hasnt said how the batteries are sealed though has he ??

I would imagine that somewhere in the waterproofing process there would be a step for removing "Not Weatherproof" sticker.