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There is a GMBN video showing you how to carry out exactly this kind of repair.
I can understand why it was badly packaged, £15 to wrap a bike that has nothing to do with the shop,
I had an issue at work yesterday that someone/team had failed to do, as always if you want the job doing, do it yourself, if you want it doing well definafely do it yourself ..
I’d be annoyed too but put it down to experience /one of those things, if it’s too cheap a bargain it’s usually is
I can understand why it was badly packaged, £15 to wrap a bike that has nothing to do with the shop,
A lot of people share the view about yeah well not even their bike, only 15 quid, what should I expect. I can see why people would feel that way.
But lets say someone in this thread had a restaurant. If some of us brought our own food in to eat there with our kids, parents or partners and asked for plates and cutlery while the rest of you were enjoying a meal from this highly regarded establishment. If the restaurant chose to provide it and charge for it, they have a duty of care to make sure the utensils and crockery are not covered in horse poop and E.coli with a pinch of Salmonella for good measure, and glasses and plates with cracks and shards of glass flying off, yes you might give it to them on a plate that has a picture of horse poop, to try and put us off our food as much as possible for having the cheek to ask in the first place. So if one of our kids or partners got cut by a cracked glass, oh well what did we expect bringing our own food in like cheeky beggars. But no sorry mate you cant technically prove that cut on your kids lip wasn't there before.
If we've asked is it ok to consume our own food and drink and will you supply the means to do that, then you do that with supply of provisions and in manner that are fit for purpose.
OR you can say 'NO we don't offer that PAID SERVICE in the first place and not take our money.
I'm not trying to change peoples minds or say their viewpoint is wrong.
I am replying to what was said by whatyadoinsucka and others (This bit isn't about who did the scratches on stanchion and who can prove it or cannot prove it, you've all made valid points on that subject)
I am maintaining my right to expect that when a bike is packed it is not packed with the rear wheel cassette on top of an exposed stanchion. (the earlier pictures posted showing the rear wheel in the box next to stanchion, the deep imprints on the downtube foam protection of the cassette with grease stains right next to the UNCOVERED stanchions.)
Under section 49(1) of the Consumer Rights Act, every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. The level of care and skill expected is that of a reasonably competent business in the same profession as the trader.
And those who shrewdly suggested before, how do we know he didn't switch the wheel around that way himself.
The box physically cannot situate the rear wheel next to the rear triangle as rear triangle and wheel with cassette overlapped are too wide to physically fit. The box is too short to have rear wheel in situ in rear triangle. Had the wheel been placed with cassette facing outwards next to the head tube and fork, I don't think that would fit either as cassette would protrude too far out towards box edge and break that side AND there would be imprints of the cassette left on the interior of the box, these imprints are not there as can be evidence by photos of the box.
Nice, thanks @blokeuptheroad
I've recently discovered GMBN and the guys on it are awesome. Been well over ten years I haven't properly been on a bike and been out of the country, just soaking up as much material as I can and trying to get back to having fun and getting fitter faster and more skilful. How tragic what happened to Martyn Ashton. I remember seeing Martyn when I was of that age and just being in awe of his ability. Love his outlook and positivity (and yes I know what you all are going to say) How he can take the bad in his stride and move forward and be happy and still find the joy around bikes. Positive lessons for us all
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If your bike is still at the shop that are checking the forks ask them to check that white line at the weld
Ooof
Oh dear 🙁 It was a bargain price for a reason !!
This is turning into a total horror story for the OP.
Had the wheel been placed with cassette facing outwards next to the head tube and fork, I don’t think that would fit either as cassette would protrude too far out towards box edge
It's symmetrical
Looks like the forks might be the least of the OPs worrys 🤤
Put a sticker over that crack it will be fine 😂
Oh dear, looks like the barrister will be writing another letter.
Yup. Something stronger than coffee may be needed ...
Which with my limited knowledge and experience I thought was a cracking deal
Oh dear, these words from OP could come back and haunt 🙁
Good luck munkiemagic
FML bloomin 'eck you guys are good!!! I am learning so much from all of you in such a short space of time.
Thankfully the line has cleaned off and under high magnification the weld surface area and black finish are smooth and unbroken and undisturbed, unlike my heat rate after reading that. But I have contacted the shop to get their opinion
Sometimes I'm really excited to see what this thread will throw up when I check back in and now sometimes I'm genuinely terrified.
Update regarding the fork: Both shops I've approached and Dave at RSF have all said, the same as you guys here, its not horrendous, it will perform fine and as expected.
Their response also includes that it will damage the seal over time, drawing more dirt in so will require more frequent servicing and monitoring than normal if the stanchion is left as is.
So I am officially relieved to know in my heart that I don't have a lemon fork (us noobs need time to learn these things unlike you experts who know everything already)
If however any of you find me with a downtube sticking through my gut with my head tube and fork gallavanting off into the bushes. Take pity and please call an ambulance
Bloody hell op!
Its not even my bike but when I saw that pic I thought "oh s***".
Anyway, glad to hear it isn't a crack and that the forks are serviceable. I shouldn't worry about increased fork service intervals. If you do a decent job with a repair I reckon the seals etc will be fine. Very easy to check and keep an eye on anyway.
@cynic-al saying its symmetrical.
Between hub endcap to hub endcap the tyre is in the centre if dished right. In that respect it is symmetrical
The distance a brake rotor sits from the centre of the hub/tyre, at that same distance on other side of the hub/tyre a cassete has a lot smaller height than a brake rotor. So if you put it cassette facing in more of the cassette slides under the downtube allowing the tyre to rest snug against the frame. thereby allowing frame and wheel to fit inside the box width.
If rotor facing in it will press up against the frame first by its braking track thereby the tyre can no longer sit snug up against the frame unless you bend the rotor to shove it in more, so the wheel and frame now occupy a larger width than previously
Indeed, most would take the rotor off tho (I can see that the shitshow of a shop wouldn't).
Name and shame yet?
Take pity and please call
an ambulancemy barrister
As there will always be someone else to blame
Good point. I'll wear the number around my neck for all to find.
The day nothing ever goes wrong in the world is the day we all stop apportioning blame.
Till then...
Just an update for anyone who has posted previously,
The shop have, as a goodwill gesture, offered me £120 as Dave@RSF has said he will do a stanchion replacement on the damper side at a cost of £120
Just waiting to hear back from Dave at RSF that he has the stanchion in and can do the work. It was supposed to be done the other week but he didn't have the right stanchion when I went down.
In fairness, that's a pretty good outcome with the shop. Took a while but still.👍
Happy days, you might actually get to ride it soon op.
ride it, fall off it and scratch it. get over it.
I’m wait for the OP having a fit when the stanchions changed and the colour is slightly different