[Closed] Customs form for warranty return - more brexshit.

I paid a UK shop to process a warranty claim with SRAM rather than deal with the Brexit customs shite around sending it back to the original shop in Germany.

Well you'll need a customs for if it's leaving the country - even a basic one. Usually there is a box to tick that says warranty or warranty claim - then  just put £0 in the value section.

The part still has a value. Declare at the price you paid.

The label from mantel is not really anything to do with customs, they can't predeclare it because you might put something wholly different in the box.

Download a

X">CN23 form from royal mail and use that.

Also worth bearing in mind if the part is replaced under warranty you need to pay VAT on the value of the replacement part!

Also worth bearing in mind if the part is replaced under warranty you need to pay VAT on the value of the replacement part!

Yep.
I had a custom frame that had to go back to the States for a repair.
Had to pay the duty on it again when it returned then claim the duty back from the first time it arrived.

If you use the UPS website to create the AWB then you can also create the commercial invoice ( basic shipping document) that you need to ship anywhere in the world ( including NI, post Brexit).
It will be under the shipping documents section. You'll have to apply a value to it so just apply what you think a broken brake lever is worth. 10 ? 50 ? you chose. Then you'll have to supply the tariff code for the item, I've done a quick search and it's 8714949011.
That's all you need really.

Way before Brexit I got stung with import and vat for the full value of a gravity dropper from the USA. It went back for repair and they didn't realise the significant of the value box, it should have been free.

More annoyingly, the repair was epoxy so I could have done it myself anyway.

😂 it took 6 months for UPS to not return a pair of trousers to revolution race in Sweden despite me sending it with the triplicate BS forms, supplying online forms, and dealing with UPS expediters.

In the end UPS returned them to me. Thank goodness it wasn’t DHL.

Good luck!

I'd point out to them that the cost of returning the broken lever to them is disproportionate (as a warranty fix, are they paying?), they only need it as evidence that it's broken, offer them a photo.

You’ll have to apply a value to it so just apply what you think a broken brake lever is worth. 10 ? 50 ? you chose.

If it's (expected to be) swapped for new, the value is the same as one new one. If it's expected you'll get €10 the value is €10. There's no guess work.

The duty and vat implications of your export are the recipient's to deal with you could declare a value of €1m if you wanted it costs you nothing more than a few more strokes of ink.

The export of the old one has got nothing to do with the import of the new one. It's broken. It's worthless. You might ascribe a scrap value to it. 10%?

As above though - are they going to fix it? If they're just going to replace it just send them a pic and ask them to send the replacement. There won't be any duty if it's value is <135

If it’s (expected to be) swapped for new, the value is the same as one new one. If it’s expected you’ll get €10 the value is €10. There’s no guess work.

But you've paid for a new one, originally. Net cost is zero as it's a return/swap. I assume vat+tax are paid on cost not value (otherwise sales wouldn't work).

But you’ve paid for a new one, originally. Net cost is zero as it’s a return/swap. I assume vat+tax are paid on cost not value (otherwise sales wouldn’t work).

Yes and no. New goods are usually declared on a commercial invoice at their sales value (cost). With repair or second hand items, it's based on value. I receive goods coming in for repair/return under temporary import (IPR). every unit has a value based on whatever the client gives it, that can range from 50 - 5000 for the same unit. All of our goods are zero rated tariff commodities but there would be a VAT element if we weren't importing under IPR - which is why we import in that way.

But you’ve paid for a new one, originally. Net cost is zero as it’s a return/swap

New item £100
You buy it you have 1 item and £0
You send it back you have no item and £0, how much are you missing, £2 because that's scrap value or £100?

If it was worth £100, you return it with a value of £2 and they then send you another at a value of £100 are you £98 better off?

Net value if you return the item is only 0 if the return is of the same value you paid.

But you’ve paid for a new one, originally. Net cost is zero as it’s a return/swap. I assume vat+tax are paid on cost not value (otherwise sales wouldn’t work).

This is certainly what I'd hope. Mantel have sent me another label and prefilled customs forms with value as zero.

Beyond me why they'd not accept a photo in this case (the only fraud risk is people passing round a broken lever and multiple people trying to claim warranty on it I suppose).

But not the first time I've been puzzled by the process recently - I've just had to return a custom made shirt (Proper Cloth) that didn't fit because it had shrunk. (it's their job to allow for shrinkage as you provide the measurements you want for the final shirt and different fabrics shrink diffent amounts). I'd sent them the measurements it had turned out at, sent them photos of me wearing it showing it's obviously not fitting properly yet they sent me a label to send it back to their returns centre.

Surely that should have been 'can you give it to a charity shop' rather than a return

Surely that should have been ‘can you give it to a charity shop’ rather than a return

Or, we need to look at that and figure out what's going wrong, is it make up, is it your measuring, is it the fabric etc. None of which is easy to do from a photo.

Beyond me why they’d not accept a photo in this case

It'll depend on their suppliers returns policy, if they think it might be repaired, of they think it might be your fault, if they've had a whole batch or your the first and so on.

Yeah I have to return some trousers to Dharco in Frankfurt and will need to complete a customs sticker before sending. Then I’m not sure how much postage is going to cost either!!

I don't get why people are confused by returns (ignoring the fact that dealing across national borders is increasingly frustrating, confusing and expensive in this post Brexit Utopia)... manufacturers want to learn from their mistakes to improve their processes, and retailers want returned items to chase manufacturers about. And... a minority of customers simply can not be trusted... a returns system is less easily played than a keep and refund/replace system.