[Closed] CRC website wtf??

snap

Garbage.

I've given up with CRC completely as the site's too busy and all the computers I use stuggle to run it.

Looks like their search service is failing hence no results returned. I'd imagine it'll be fixed later this morning. I used them this week for a pair of compression shorts, good price, quick delivery, really nothing to complain about!

I find the menu structure only displays 50% of times I use the site. Once going, I like product filtering options, but thats it. Its a horrible horrible website. Havent bought anything from them since the change.

Not complaining about their service used them loads over the years but the website is utterly awful got to be costing them customers surely?.

Used to be my go-to site for bike bits, but I find it impossible to use on my Nexus tablet - been buying most of my stuff from Wiggle recently.

moosive fail !

CRC if it ain't broke don't fix it, why did you change ? had to fiddle didn't you eh eh eh eh

That website could easily bring down the company. Somebody has made a colossal cockup.

I'd given up on their new site, but linked off Google to a headset I'm after and it went to their new mobile site. I thought at least they had now got a new mobile site up and going which seemed a step forward. Headset out of stock, so i tried to put my email address into the stock alert thingy and it wouldn't recognise it as a valid email address!! It's the same one i use for my account name, bellends. So headset bought from Merlin along with some enve carbon clinchers that looked too good to miss 😳

Some if the smaller lbs sites are rapidly becoming seriously credible alternatives to the big hitters, WWW.jejamescycles.co.uk has a good range and their delivery service sends you a txt to let you know when your delivery is due to arrive. Plus their website works 🙂 been using for a while now and find them good.

My last mail order purchase from Je james was such a pain i was tempted to start mailing them my own turds, but this was about 2 years ago so they may have changed.

That site is a bloated mess, really slow to load, too much bad HTML5, on my tablet it's painful and unusable.

Their previous site was very quick, why they didn't give it a little facelift with some CSS, and make it user-responsive I don't know.

Utter crap.Can't find a bloody thing now.
Limited order history and one pain in the arse to use.
Who ever designed it needs a good kicking.As said above they must be loosing a heap of money and thousands of customers.

I don't bother with CRC anymore. It's obviously run by numpties if the new website is still borked.

Well I just went to go and buy new cassette and chain for eldest OAB's bike and cassette, chain, bb, chainset and full cables for mrs_oab and brake pads for youngest_oab - and according to CRC they do not have any cassettes, or chains - anything in fact...
I cannot trust that their site would look after my details securely: if they cannot get the basics right, how could they get the complex bits right?
I for one am not using CRC for the foreseable (even if I could see any products!)
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Try and buy a bike:
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This website will surely cause the apocalypse, summon the Kraken and open a wormhole into the darkest dimension where demons await to steal cc details. Oh CRC, what have you done?

I blame Sam Hill. It's all gone downhill since he signed with CRC/Nukeproof.

The only part that worked for me was the link to the survey.

Hello Rose bikes!

I use Wiggle more now, I like the price you see is for all sizes not just obscure size that CRC quote.

CRC probably don't want to hear it, but they need to scrap the new site, and get a company who can actually code to sort it.

Or just go back to the old one which was 95% there.
Plus they have deleted my account history for more than 6 months which sucks as I often say "oh a need another wotsit, I'll find it in my account history and just hit buy"

CRAP CRAP.

Or just go back to the old one which was 95% there.

Well, the front end may have been, but these things are like icebergs, and I imagine most of the changes, and what is causing the issues, were made for back end/server purposes.

Plus they have deleted my account history for more than 6 months which sucks as I often say "oh a need another wotsit, I'll find it in my account history and just hit buy"

That shouldn't be difficult to fix, as long as the architecture for the new site's tables/schemas are similar.

Yes, wish list & years of order history still not restored desite promises.
See their FB pages for comments & responses from their IT Director.

The almost quibble-free returns they did is a problem right now too (other post on RF chain ring).

Buying now from Wig. Petra, Merlin & All Terrain (LBS) .

IT director should be looking for another job.

I fought with the site on friday to buy some bits, had an order acknowledgement email and paypal email to say I'd paid - this morning get an email from them saying I've got items in my basket (and listing what I bought on fri) and would I like to go back and complete my order.
Log back in and basket is empty. numpties.

I needed to get a new wheel in a hurry. Tried and failed with CRC.

Ended up in my LBS - It's the future!

Whoever is responsible for that site will be wearing his ass for a hat any time soon.

Personally, it's not the IT Director's fault - although the accountability lies with him. I'd say it's poor UAT and poor FAT, and probably a poor specification of some really key NFRs around performance and usability.

Although this problem looks like it'd probably be resolved with a app server restart and db drop.

Surely they've got some IT support chaps monitoring the performance of the servers, and should be seeing some strange stats warranting them looking into it....? or possibly they're looking for when the site is really being hammered, rather than when sessions are dropping off quickly.

Well On One got my custom today and browsed Wiggle which was surprisingly competitive for once , CRC come on sort it out. Oh and I agree with a comment earlier in the thread regarding random pricing on stuff depending on sizes being annoying/pointless.

Personally, it's not the IT Director's fault - although the accountability lies with him. I'd say it's poor UAT and poor FAT, and probably a poor specification of some really key NFRs around performance and usability.

Although this problem looks like it'd probably be resolved with a app server restart and db drop.

Surely they've got some IT support chaps monitoring the performance of the servers, and should be seeing some strange stats warranting them looking into it....? or possibly they're looking for when the site is really being hammered, rather than when sessions are dropping off quickly

CRC website fail.. Shifted all orders as i can to wiggle too

Fixed now.

Sorry chaps, I had my Solution Designer head on, given my tweeked neck at the moment being a pedant is all I have left to amuse myself.

It's worse on a tablet.

Smell_it. Jejames has got loads better. Delivery speeds have been next day for me. Had one wrong order (my fault) spoke to Carl in coms and problem solved in no time. Also you can get through to speak to a human pretty quick.. unlike CRC

This must be a blessing in disguise for competitors and lbs.

Bet they all think all their Christmases jave came at once!

Whatever the reason, the it director is accountable as you said, if he had spent 5 mins testing it himself he would see it wasnt fit to be released. Quality is everything.

I know someone who would love to do his job, and won't make the same mistakes, mail in profile 🙂

The website is a bit poo...although it seems yo be ok on my ipad. The delivery speed of my last order was impeccable though; ordered a RF narrow wide ring Thursday morning ad I had my dispatch email by lunch time.

They've dropped a massive bollock with the new site. I liked the old one, it was simple and clear.

i came up with a novel new of buying from CRC and rang them up. it took at a while and i had a nice chat with a nice lady.
but really! how did that website escape the bin?

Just had a look at CRC, can't see anything. Every page comes up blank. How the hell they put this online is beyond me. Must have tested the home page and thought that's fine, upload it.

The website is a bit poo...although it seems yo be ok on my ipad. The delivery speed of my last order was impeccable though; ordered a RF narrow wide ring Thursday morning ad I had my dispatch email by lunch time.

I have only looked at the site to see what all the fuss was about and it's fairly bad. Will it change much? not really I stopped using them a while back, the prices are not that good and putting my money through the LBS is working out better.

Im on a crap internet conection using a ipad mini and it apears to work reasonably well maybe theyve sorted it?

I thought it was just me..... I can't even get to the site - just loads for ages before timing out.

Perhaps their web development company is still processing the order.... and hasn't actually dispatched it yet?

Am I the only one who's had no issues with the site at all, apart form it running slow initially? I even like it, as you can filter by things like "20mm" for hubs, etc.

Just a shame they're not very cheap any more.

The site is utter gash!

Sorry can't help but revive this, again.
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Anyone else getting this broken Ad as well? Is there any part of CRC's website/services that is making ANY sense right now? My gods they better have rolled a few heads!

I still cant use it at all on IE7 at work, so not bought anything from them since it changed, saved me £loads !

I tried to use CRC's website, and my wife left me 🙁

I don't think they're too bothered about the situation. Response below.

Hi Alec,

Thanks for your email.

We are sorry to hear you are experiencing slow performance from our website, this may be due to the internet version you are running. We recommend that you run our website on google chrome, we find the website runs quickly on this version.

I hope this helps, please dont hesitate to contact us if we can help in future.

Hi, I have ordered parts from CR for many years now but your website is now exceptionally slow. I have been ordering my parts elsewhere recently for that reason. What was wrong with the old site? Is this one going to become faster?

all part of a Google conspiracy, then?

this may be due to the internet version you are running.

Hmm. Looks like I need to check which version of the internet I am running 😐

I gave up on CRC, tried to log on, no account with that email, tried to create a new account, can't that email is being used on another account. Hopeless.

though i did get an email about the full basket I left "un-purchased?". Why did i not complete the order ? why because I went else where.

it's a pile of shite, trying to order on it and you keep getting stupid messages, so your think soddit, I'll go and order via wiggle, stuff arrives quicker and the price isn't that different

We recommend that you run our website on google chrome

And it's not just speed. As many people have said, all sorts of things just aren't working at all. I'd have hoped for a response like:

"Yes, we know we've screwed up and we're working flat out to fix it. In the meantime please accept £100 of free goods as a goodwill gesture to make up for any inconvenience."

Probably a safe thing for them to do at the moment, as there's little chance of being able to claim your free goods... 🙄

this may be due to the internet version you are running

Holy crap, we're all using the wrong version of the internet.

I ordered an ultegra BB without fuss from crc today via their website. Not sure what the fuss is all about.