Cracked frame(Giant...
 

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[Closed] Cracked frame(Giant road bike) any warranty experience?

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Found crack this morning 🙁 I’ve contacted retailer with pics etc awaiting reply.

Just curious if anyone had experience with Giant warranty ?

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Posted : 30/07/2019 12:36 pm
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I had an Anthem that cracked there and had a new frame in 2 days. They were excellent.


 
Posted : 30/07/2019 12:45 pm
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i had a crack (which i fully accept may have been paint only) on my carbon Defy. Frame replacement without any fuss.


 
Posted : 30/07/2019 12:51 pm
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I had a Revolt frame crack on the rear upper chain stay where the 2 meet with a brace.
Had a complete replacement bike rather than just a frame as it was less costly for the dealer to supply a new bike than spend time stripping it down and rebuilding.
So in terms of Giant's warranty, no problems here.


 
Posted : 30/07/2019 1:27 pm
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Eh what's going on with that link? how is this relevant?


 
Posted : 30/07/2019 1:57 pm
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I found a crack in my old 26” Trance (which I’d already replaced with a newer model).
Giant, lacking any 26” warranty frames, sent me a complete new equivalent current model (£3k+) free of charge.

By contrast I’ve just had a similar issue with my Cannondale road bike in the which the BB housing had de-bonded from the carbon frame. No equivalent frame-only replacement option due to disc brakes, so got a complete equivalent current bike but cost me a grand. Still nearly £2k off original price, but not as good a deal as Giant!


 
Posted : 30/07/2019 2:09 pm
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All positive then thanks 🙂


 
Posted : 30/07/2019 3:36 pm

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