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I recently bought a Canyon Strive. I would have said it's brilliant except that on my second ride out the front mech' stopped working and eventually broke off. The mounting bracket seems to be a bespoke casting that's only 1 -2mm think so I wondered if any other Canyon owners had suffered similar problems?
Just to update people....its been well over a week since I reported the issue to Canyon. They responded immediately asking for photos, which I sent. They then sent a technical drawing and asked me to identify part numbers for the broken bits, which I did. That was all a week ago. There's been radio silence from them ever since, which is a bit disappointing given how expensive the bike was (Its a Strive ESX 9.0 SL). There are other posts around commenting on Canyon's poor customer / warranty service, and on broken front mechs so it's a pity really.
Being without a bike sucks, but I guess you saved money (or got a better spec for the same money), so you have to expect a compromise of some sort.
They'll probably sort it out eventually. Especially if you keep on at them.
Have you called Cullen?. I had great service from them when I found my bike with the rear deraileur hanger broken on delivery. They sorted me out toot sweet.
Contact details:
Cullen Ward - Canyon UK
Tel: 020 8501 2582 ,
Hours: Monday to Friday 10am - 5pm
Email: uk@canyon.com
Web: http://www.canyon.com/_uk
Good luck with calling them, I've tried many times before and not had any luck. Their ability to be contacted/respond to emails can be very hit and miss.
Hope it gets sorted asap.
Update; after 2 weeks of silence Canyon responded today to opine that the damage wasn't a warranty issue and I would need to buy the replacement parts. I'm keen to hear from anyone else that's suffered this problem as the front mech mount looks really flimsy to me?