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So I've had my Canyon Inflite for 3 months, granted it's had a hard life of a cyclocross season, a tour of Wales and lots of NZ singletrack but it's developed some serious play in the cassette:
Took the cassette off and there's some damage to free hub. I contacted Canyon who don't believe the freehub body damage would cause those symptoms. They want me try another cassette to rule this out but I don't have a spare one kicking around and it's a load of faff.
Any thoughts? Anyone had similar experiences? Canyon only seem to reply to one email per day so it's dragging on a bit now...
That scoring on the freehub doesn't look too bad, I've had worse.
What does the cassette look like inside?
I'd say they're correct, the loose cassette isn't the result of the freehub damage. I would go so far as to say the free hub damage is the result of the loose cassette.
Was it properly torqued? All spacers in place?
Cheers both.
I've not touched the cassette since the bike arrived but to be fair I'd never checked it either. It's tight AF (with torque wrench now) but obviously might not have been.
Lose cog SRAM cassette with an alu freehub will do that. We are speccing steel freehub where we have the option on the cheaper wheels to avoid such an issue. I wouldn't say it's warranty though . It's a fact of life when those two parts are used in conjunction.
I wouldn’t say it’s warranty though . It’s a fact of life when those two parts are used in conjunction.
I hear you but the parts are spec’d and installed by Canyon on a brand new bike so isn’t it reasonable to expect them to last more than 3 months?
I’ve not touched the cassette since the bike arrived but to be fair I’d never checked it either.
So canyon are responsible for your cassette hasn't rattled loose in 3 months? if it arrived fine then I don't see you can blame them for this. I think when you start riding around you need to keep a bit of an eye on your bike. It's a bugger, but it's life.
I struggle with why stuff like this isn't a warranty issue (unless the cassette has loosened off on the freehub body. As LBS staff I would have warrantied it.
Punters can't be expected to anticipate everything that may go wrong on a bike, but at the same time they have to take SOME responsibility.
My first MTB, 87 Tufftrax, the LH crank threads stripped within a year and they (EBC) said the crank had seized on and I should have been checking it. Utter ****!
The cassette on my Whyte was loose before I'd ridden it. I noticed it while removing the spoke protector.
Those 11sp NX cassettes are a POS
Just an update on this for anyone interested...
I was able to try a brand new PG70 cassette on the DT Swiss wheel and had the same issues. Tried both cassettes on my Hunt road wheels and they were granf. Canyon offered to pay $80 for a local bike shop to send it back to DT Swiss to look into it which I thought was decent.
On taking it to the bike shop, who'd recently serviced the bike, they realised they'd left the very last spacer off! This wasn't needed on the Hunt wheels I'd tested both cassettes on so was a bit of a odd one.
TL;DR: Canyon did everything they could, LBS were at fault and put it right. Happy days.
great!
Shit happens...
I’ve not touched the cassette since the bike arrived but to be fair I’d never checked it either.
but your lbs did when they serviced your bike? Lesson learned then, always go back to the last person who worked on your bike.