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What's peoples experience with the delivery times of Canyon ? 1 week, 2 weeks + ? after placing the order on their website.
Thanks
Either perfectly on time or ridiculously late and eventually cancelled. Not much help sorry.
I had a bike that was a month early resulting in me being massively overdrawn for a couple of days. The first clue your bike is on its way is automatic payment , there isnt any other warning!
Mine was in stock, arrived within 4 weeks. Payment on mine was taken when the order was placed.
Communication from Canyon was really good. No issues what so ever.
Had 2 in stock bikes from them and both arrived within a week. Very good tracking and delivery info.
Problems tend to arise if you’re ordering a bike based on its estimated availability.
My last one I kept checking the stock info weekly and only ordered once it was in stock. Luckily this was a month earlier than it had stated the week before. Have heard of plenty others when it’s slipped seriously the other way.
I've had good delivery on bikes that are "in stock", but bad experiences on the two of the three occasions when I've ordered new models that had just been released to the market. On both of those occasions the delivery dates slipped several times and I ended up cancelling the orders.
Same as above I ordered an "in stock" bike and it came within a few weeks but a friend ordered a Lux and cancelled after months of waiting.
friend ordered a Lux and cancelled after months of waiting.
My Lux CF7 was a month early , this may have been due to others cancelling but i have long suspected they underpromise on many bikes to try and push you into stock or stock that is due within a couple of weeks. That was certainly my experience when speaking with the customer service in Germany who were trying their best to stop me ordering the bike i wanted ( which subsequently arrived early)!
They have been crap with my wife’s. Still waiting after a month although it was in stock. No certain communication despite continued hassling almost every day.
Keep promising every day. Getting very fed up. Would we do it again: no chance.
I'm interested in the base model Spectral, seems great value but this thread follows the theme of other stories I've read. Some good some bad.
Was planning on demoing one at Ard Rock too.