[Closed] Canyon Bikes After sales

Just wanted to share some experience of canyon.

2 years ago. Bought a road bike, ultimate with ultegra groupset. 36 / 52 on the front. The bike would not shift under any load, for example a slight undulation from 36 to 52. Told canyon, they said I can go to lbs and they will cover £30 labour. Lbs fixed, me happy.

2 days ago. Receive exceed mtb after very painful process of promises that bike is going to be shipped in a couple of days. Didn't happen like that. Lots of misinformation from customer services. Finally get bike, scratches evident on underside of one crank. Will see what they do about this. However, the bigger problem is that the rear mech was set up badly and sounds uncomfortable in lower gears. The mech later shifted the chain off the 50 cog into the plastic cover on wheel, I put it back and t does the same thing again. Also will not shift into the 10 when going faster. I contacted their support and all they can say is that they have great mechanics and all bikes come out fully checked and in great order. I have 2 examples of this not being the case. I asked that they just do the same thing and let me take it to lbs but now they don't trust any other mechanics, fair enough, but they want me to either drive an hour to chessington (taking time off work as closed Saturday) or disassemble the bike and send it back for a hearing problem. Get real canyon! That is very unreasonable. Took it to the lbs and they fixed it for a £10. They said I was lucky not to have written off the rear wheel. I don't know exactly what they did but they wound a screw and the whole mech popped into place. They then readjusted said screw and tuned shifters. Now clean as a whistle. The bike is good but I have had 100% negative experience with the quality of their workmanship and now cust serv want to go to these measures of taking my time and effort, paying for ups to collect and return not to mention all the effort their end, just for a gear tube. Pick up your game canyon. You're lucky I have returned this bike yet. I have one more conversation with their people tomorrow to have, might be that I will be returning it after that though. I advise against buying canyon as effort out weighs reward. Spend another couple hundred and buy local is my advice.