Canyon aftersales ?
 

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Canyon aftersales ?

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Posts: 35
Free Member
Topic starter
 

I would normally always buy local but might be tempted by one of Canyon's new releases - are their aftersales any good, particulalry for ebikes (with the propensity for motors to pack in) ?


 
Posted : 10/05/2023 8:26 pm
Posts: 21461
Full Member
 

Their after sales seems to be very binary with little middle ground. I had a 'mare with them. I'm glad it wasn't a bike I bought.


 
Posted : 10/05/2023 8:56 pm
Posts: 0
Free Member
 

Mixed experience for me, had a few little issues and received the odd free part that has been faulty/damaged.

Met the demo team etc at events and they don't really seem bothered in helping current customers.

I'd only buy another canyon if it was a good deal, my 2020 spectral has been well used but looked after, it creaks like nothing I've had before and I just can identify/solve it.


 
Posted : 11/05/2023 11:06 pm

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