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What is the situation with buying from abroad? If there is an issue will the uk warranty department sort it for you or does it lie with the original country? It all looks a bit complicated if languages and big postage is involved.
Some manufacturers offer an international warranty. Most don't. I'd contact the manufacturer to see what they say.
Specialized and SRAM are world wide warranties, so take to your local dealer and it'll be business as normal. Sometimes companies don't allow distance selling at all, making the warranty a royal pain.
Depends who it is. If it's cheaper abroad my guess would be its without warranty
To the poster above me, is that really true of specialized? I've always had great results from them but I wouldn't expect a shop I've not bought the item from to deal with the warranty?
I'd check with the brand in question to be sure.
And what ever local shop you use may need you to cover any costs that don't get reimbursed buy the uk distributier of what ever you break , postagae labour etc
I bought an S Works Epic from a shop in Denmark. There was a bearing issue and my local Concept Store sorted it (Nottingham).
Your local dealer will be able to process your warranty but will be within their rights to charge you for handling , postage and labour . You may be able to claim this back from the shop who sold you the bike .
Your local dealer will be able to process your warranty
That would depend entirely on the brand in question.
[quote=cubicboy ]I bought an S Works Epic from a shop in Denmark. There was a bearing issue and my local Concept Store sorted it (Nottingham).
The rules for Concept Stores may be different from normal retailers.
Not necessarily, because they're franchises rather than owned directly by Specialised - my understanding is that they're no different to any other dealer regarding dealing with warranty issues.
There's warranty and there's your statutory rights. The latter you get 2 years right to replace or repair with sufficient proof, for anything bought within the EU, and manufacturers are not allowed to refuse because it's bought from another EU country.
This of course only applies until Brexit.
Outside EU, it's down to the company offering worldwide warranty.
Warranty is through the retailer first, how the manufacturer wants to deal with it is up to them in the end.
I checked who was handling stuff here with my new commencal so just ask the retailer what the score is
I got a Santa Cruz Tallboy from a bike shop called Straight Line in Fernie, Canada in 2010. I have ridden it quite a lot and in quite a lot of countries ever since then. I just rode it 30000 miles in June.
The original bike shop still look after it (though it does spend the majority of its life in the UK)
Jungle (the Santa Cruz UK boys) still look after it - I have had parts replaced foc a few times, and they still hand out bearings and pivots for me to fit, foc.
It does pay to get a lifetime warranty even if the bike costs a little more in the first place.
I just rode it 30000 miles in June.
REALLY !!
Assuming robcolliver means it hit its 30,000th mile in June, not that he rode around 1000 miles per day... 😯
Assuming robcolliver means it hit its 30,000th mile in June, not that he rode around 1000 miles per day...
Or he put an extra 0 on there by mistake and he actually rode 3,000 miles in June (which he did)
Well done beady eyes.
A small typo. It was only 3000 miles.
North Carolina to Colorado. Mainly offroad.
Wish I could do 30,000.