[Closed] Brand New Spesh with paint defects .

That’s odd. I picked up my Spec Stumpy Expert 29er last weekend and I had no invisi-film on the top top. The only protective film on mine was on the down tube. Same colour too.

Is that touch up paint rather than the original paint .the vinyl over that would concur someone has put it on the deter the eye from it .

If it bothers you then take it back. It's a personal thing, it wouldn't bother me in the slightest but then I think invisiframing a rapidly depreciating asset designed to be abused is a waste of money.

I have mates that would be driven mad by such a chip but then they don't get my attitude either.

What could the shop do to make you happy?

I had a paint defect on my first one. The options were return it for replacement or repaint.

Got a new one.
Looks like touch up tho and they don't come with tape.

Things like this drive me mad! I remember the first time I came off my first "proper" mtb and scratched the top tube. Was livid for a week.

A couple of weeks ago, I dropped a screwdriver when dong some DIY in our living room and it bounced and hit my £400 Yamaha hifi amp, causing a 1mm mark on the brushed aluminium facia. My wife keeps telling me that it is unoticeable but I'm peeved because I know it is there.

I keep telling myself that we'll all die at some point and our inventions and toys will rust to nothing, but in the meantime those little scratches drive me mad! OCD?

how much was it reduced by? that may have been why. if it was they should have explained the reason for the reduction

OCD?

No.

I'm firmly in the f*** it, it's a mountainbike camp. Even my road bike is an abomination to roadies polished 'summer club run bike' sensibilities!

But it would annoy me on a brand new bike.

Why did you take the invisiframe off though? It's just aking work for yourself putting it back on!

Chase the shop it’s there problem and yes sticky tape can and does pull the paint off bikes

If it doesn’t come from specialized like that, the only reason they would bother to put it on is to hide damage.
I fully understand some folks opinions on a machine that’s designed to be used quite hard, but it would drive me mad.
There’s a world of difference between a chip you’ve done yourself while riding, and a chip someone else has done.
I’d want it replaced.

Probably a return, hence the "reduced cost". Should have been advertised as such.

welcome to the forum.

you take invisiframe off to put invisiframe on?

Quite a few people with Levo’s have complained about thin paint and chips.

[IMG] [/IMG]

£3000 for a current bike that's got an RRP of £5150? I'd suck it up. I'm not saying it's right if they have tried to cover it up but I'd happily touch that up, invisiframe over it and enjoy the extra 2k.

it was not actaul invisiframe and only the top tube and was not fully covered like the proper invisiframe would be . it only went up to ST on stumpjumper lettering on the top tube . it looked odd and as i have a full set to put on the new top tube piece would cover it all . also if i left on the protection i took off then i would have miss shapes .

also it was yellowing on the edges .

the message on facebook messenger also states they knew nothing about it and had never seen it before .

Guys i want to keep the bike , my problem is the shop should of told me but it seems they are playing oblivious to it so im thinking now the shop as either lied to me to cover it up . im pretty certain the bike was a ex desplay but for 3k its a bargain and i just dont want to come into problems later on .

when you feel like you have been lied to and its been covered up it just asks if there is anything else wrong with it . i will give the shop to come up with something if not i will take it up with specialzed to get me to touch up paint and then invisiframe with proper invisiframe as the protection that was on could not of been invisiframe as it was going yellow in one spot and it was a bit short to cover the whole tube .

and again the shop advertised it as brand new .. not ex desplay or ex demo . the rest of the bike looks brand new .

there is more tape on the rear brake hose exit on the none drive side chain stay and another right where the caliper is . im thinking this is factory ? due to the rub it will incure with use . if its not factory then i will question this also .

rockthreegozy

how do you know how much i paid for it ? i did not mention how much i paid.

care to explain how you know ?

Its still on their Facebook page! Looks a lovely bike (minus the flakes!))

Why would a bike shop sell a 2019 bike only 2 months into the year for £2k off the RRP?

Probably would have asked that myself.

Ex display .....in the bike trade. Pull the udderone.

It's ex demo (used)or its new.

sorry meant ER on the stumpjumper lettering the frame protection that was on it went up to .

and again it was advertised as BRAND NEW !

I'm with the op.

You get a good deal on a bike with some minor cosmetic damage? Fine, if that's the reason the price is discounted and you are aware of that reason it's all good.

You get a good price on a bike that's brand new. Also fine. If you then discover it's not quite as new as the shop said then I would be a bit peeved also.

Let's not forget here. The op paid £3k for a new bike. Not "ex demo" etc.

I wouldn't expect to get a new bike for £3k (discount is irrelevant as shop sold it as new) and it to have paint damage that's for sure.

Hopefully the shop/ specialized will sort it for you op. One way or another.

rockthreegozy

you must be a detective then lol .. as did not say who i bought it off either .. you work at the shop ? LOL

poopscoop

Thank you .. this is exaclty my point . its trust . i can never trust the shoip again if they have pulled a fast one and it does look like its been covered up . i even asked if i could take the frame protection off and they said yes its fine .

will give the shop benefit of the dougbt and to fix it as i really did think i was getting a brand new bike .

killswitch

Member
rockthreegozy

you must be a detective then lol .. as did not say who i bought it off either .. you work at the shop ? LOL

killswitch, this forum has a lot of knowledgeable people on bikes, the trade and stuff totally irrelevant to bikes.Lol

I've learnt never to be surprised by the deductive skills of the guys on here. I mean that in a good way.

This forum is *the* place to ask the most obscure advice on bikes or life in general actually.👍

Posters can be contentious or even argumentative but their heart is usually in the right place and the knowledge on here is truly remarkable.

nuke

my understanding is that these bikes have been out since last may . and the new 2020 versions will be anounced soon be it same frame but with new colours . this is the reason why i thought this is the reason for the discount and if you have ever been to a specialized concept store nobosy ever pays full RRP as there is always movement in price with specialized . i also have a Kenevo expert that i bought 6 weeks ago and got that for just 4k all be it that was an online finance purchase .

will just wait to see if the shop do anything.

poopscoop

thanks

Let’s not forget here. The op paid £3k for a new bike. Not “ex demo” etc.

Good job they didn't supply an ex demo one then.

Some shops do put a protective sticker on top tube and round head tube as these are most common points that get bashed in transit. Not usually invisiframe though.

Having just put invisible-film on my Stumpy Expert - the only factory film was on the down tube. It’s certainly an odd one. I suspect it’s a return from someone else? Do the bike show any signs of wear anywhere else - sprockets etc.. for £2k discount I’d just suck it up and worry less when I got the first rock strike

Not usually invisiframe though

OP said it wasn't invisiframe tho

it was not actaul (sp) invisiframe

Things like this drive me mad! I remember the first time I came off my first “proper” mtb and scratched the top tube. Was livid for a week.

Read this and my mouth fell open 😦😦😦. This whole thread is of the wall batshit mental, you guys/girls aren't mtb'ers your just weirdo shiny toy collectors. But heyho just carry on 👍👍

tonyg2003

No signs anywhere else . there is no signs of use at all . ive inspected it with a fine tooth comb ..

but it does have some bits of frame protection where the rear brake house comes out the frame .

taxi25

Read this and my mouth fell open 😦😦😦. This whole thread is of the wall batshit mental, you guys/girls aren’t mtb’ers your just weirdo shiny toy collectors. But heyho just carry on

Nah, batsh*t crazy is failing to comprehend than another person might just possibly have a different opinion to your own. But yeah, hey ho...

I remember the first time I came off my first “proper” mtb and scratched the top tube. Was livid for a week.

😂 @rene59..

At least the first scratch is already there so you don’t have to go through that whole thing where you notice it and get upset before ignoring it and the est of them for the life of the bike.
How much are second hand ones going for? Is it a mega cheap deal or just a ‘good’ one? If you could feasibly get a brand new one from a dealer elsewhere for the same price, maybe a bit naughty for them to describe as brand new if it isn’t but it could still be that and have had something dropped on it in the shop to cause a chip or two. Technically brand new just also damaged.
I’m in the ‘it’s a mtb, it’s going to get more than that if you use the thing properly’ camp anyway...

If it doesn’t come from specialized like that, the only reason they would bother to put it on is to hide damage.

No, some shops use a protective film on that area as std (as said above) to protect the bike in the shop - wide bars turned in the racking tend to hit top tubes as bikes are moved about. It's commonly used and it doesn't normally damage paint when removed so I'd blame the paint and ask the shop what they'd offer. Replace or a credit, etc.

If i were the shop owner i'd give you a full refund and send you on your way. That would teach you 🙂

Personally, i'd be fine with the marks. I'll do worse myself in the upcoming few months and i got a bargain.

I'd be peeved. I totally get that a mountain bike is eventially going to accumulate a lot of battle scars if it's used properly, Invisiframe or not. But if you have paid for a new bike, part of the fun is enjoying owning and cooing over a pristine bike, even though you know it won't stay like that.

If it's "ex demo", "nearly new", "slightly marked in transit" or whatever, that's fine, as long as the shop is up front and honest about it. If it's advertised as "new", you have every right to expect it to be perfect.

If they have covered up a cosmetic defect without telling you, that raises questions about their honesty and integrity which doesn't bode well for any future interactions with them.

I agree with the OP. it kind of takes the shine off a new bike purchase.

your not likely to get any further discount than you already have. when i needed a replacement the expert frame colour was on months back order!

Askt he shop what they would like to do.

in your position id keep the bike due to the deal you got. or deal direct with specialized.

Poor form by the shop if it was touched up and sold on as new. I get the remarks about how it'll get chipped/scraped in use but the OP bought protective film for it and obviously would like to keep his £3K purchase in decent condition.

I am not sue I would trust the rest of the paint. If it's just a couple of marks from storage etc I would just keep it.

I don’t get what the big deal is if someone wants to protect there bike from stone chips and bashes with invisiframe. It’s carbon after all and I have protected other bikes and saved the paint work many many times .

It also protects sell on value .

Which one would you buy ?

1 with no invisiframe and covered in paint chips all over it and rub marks and scratches and to show it’s been abused to the highest order .

Or the same bike but protected still been abused the same way it should be but does not show that abuse due to the protection .

Sorry but I know which one would get the most money back for .

Back on topic the shop says they are waiting on a response from Specialized .

The shop states some bikes come fitted with it on and some with the bit of protection in the box to fit it on .

https://www.allmountainstyle.com/pages/ams-honeycomb-frame-guards

Problem solved.

I'd be annoyed too.
It's a new bike so I'd not expect paint to flake off from removing the tape.
It's not different to buying any other new product- I don't mind it getting marked over time, but it would annoy me to be marked out of the box (unless stated as such and the price reflecting it).

Good news .

Got a call from shop and they have now spoken to Specialized and they confirmed it can happen and has happened with a few frames and they are prepared to repair the paint work .

My Choices were to take it back to shop which is a drive of over 3 hours round trip . Or phone my local Specialized dealer .

Phoned my local which is not to far and they are now going to speak to Specialized and see what’s what as I was given a name for them to speak to that is dealing with it .

Can take 2-3 weeks which can’t be helped .

That's great news mate. As in the shop wasn't underhanded in any way and Spec are showing some great customer service. Spot on.👍

Spring isn't quiet here yet anyway so the delay isn't too bad.😁

Hopefully we'll see some "in the wild" pics once you have the bike back!

That is good news! Wonder what 'repair the paintwork' means.. repair effected area? New front triangle?

I got a whole new frame when my Whyte did similar!

Poopscoop

I have a Kenevo expert 2019 I haven’t long got as well as that’s my winter mud cutter , it’s also brilliant fun too . That was also an amazing price from a well known online bike store with price matching and other discounts . Bought a spare battery too so can go on longer rides . I did have to doctor a evoc e-trail with Velcro and a lot of stitching but it’s now perfect . Also when I use the stumpy my missis can use the Kenevo .so there is no rush at all.

Just waiting on local shop to get back in touch .

^^ That's one classy mud plugger there!

Mine is a (still not quiet finished) second hand Bizango I got cheap.

Still,I think there will still be plenty of mud around for when it is fully built up. Hopefully! Lol

cokie

Might end up being a front triangle .i just cant see them repainting the bits .

just have to wait and see .

Yep, I would stay a new front triangle too in all likelihood. Spec is a good company to deal with from all accounts.

they'll probably touch up the chips and put "invisiframe" on it to protect it 😉

Lol @ bruneep

I can't believe you would be willing to go to the bother of a replacement front triangle for a couple of little chips on a mountain bike frame which you were planning on invisiframing youself anyway. Utterly bonkers.

rene59

Member
I can’t believe you would be willing to go to the bother of a replacement front triangle for a couple of little chips on a mountain bike frame which you were planning on invisiframing youself anyway. Utterly bonkers

In fairness it's Spec that might be going to that bother...😏

I'd stick a sticker over it and get on with it personally. And I hate scratching my bikes, for the first time, after that i just get on with it.

@rene59

Why wouldn’t I ? What if those little paint chips which is showing the carbon gets crap inside it lifting tbe rest of the paint .

Or even worse it’s acrualy damaged internally making the bike weaker .

Or the paint all over is shoddy .

Some people just don’t know the value of money ! I do like to protect my investments .

@andyl

Like I said above coud be more that just a couple of spots of paint .

Specialized are good at sorting problems out as for everybody saying don’t worry about it not everybody has three grand to spend on a bike plus if I scratch it that’s all well and good but if it’s been done by the shop then I would be very annoyed that the hid it .

Make sure you spend some money in the spesh lbs you didn't buy the bike from who are now dealing with your warranty claim .
They'll be nothing if not a tiny amount in it for them dealing with this for you so think of that if not already .
Glad it's sorted .
All those very opinionated comments on it's only a ****ing bike just ignore

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@Big-Bud

Yes pal I will do . I need some tyres for it anyway as the butchers are crap . Not sure about the rear tyre might just change that out to .

Also changing my brakes over to the something with more bite as I’m a big lad . The guide R are crap .

Does this level of pretty paint hand wringing really warrant two pages?

Glad it’s sorted .
All those very opinionated comments on it’s only a **** bike just ignore

He came on here specifically asking for opinions. Not everyone has to agree.

It's a MTB - hopefully more wholesome paint chips to come.

Pointless thread once again of anal cyclist.

^^ I'm sure every one of your threads are oh so important tdog and are required reading of the first order?

Yeah, thought so.

Some people just don’t know the value of money ! I do like to protect my investments .

Investment.
"the investing of money or capital in order to gain profitable returns, as interest, income, or appreciation in value."

Love it when people describe their Mtb as an investment 😂😂
Investment in fun maybe, but if a couple of paint chips spoils your fun thats pretty sad 🙁🙁

Ask the shop to source you a touch up as a gesture. Use it and then put your new invisiframe over the top.

I would be more annoyed about missing one, one hour ride, compared to those paint chips. Just ride the thing

Or even worse it’s acrualy damaged internally making the bike weaker .

some of my bikes should be dust by now then given the amount of paint that's missing!

Specialized paint work hasn’t been good for a few years tbh!! My old 26er camber didn’t have a mark on it after 3 years of abuse, my last camber scratched after it’s first wash, my new fuse is the same, even broke the water bottle screw in bit after 8 weeks of getting it. My work crosstrail has scratches and chips but I have no idea where or how it only goes to work 3 miles each way!

I will say this my new stumpy I know it’s carbon and a different paint style it’s dull rather than shiny so hoping that will be better.

None of my bikes came with any protective tape except the down tube, seems odd yours did.

You could always ring Spesh UK and see whether it is properly warrantied. After that, I'd take 2 chips for £2k.