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Sat on a broken frame that got replaced by insurance company about a year ago. I've asked about 10 times by email for them to pick it up. Every time they reply 'yes yes, referred to our claims pickup partner' and nothing.
How long do I need to keep this sat in my tiny flat for?
About 11 months less than you already have.
Ask who you send the storage fee demand to...
That 👆
I’d be tempted to photo the broken frame - make sure it’s clear you can’t use it again - maybe saw it in half so it’s a proper job. Tell them they’ve got 2 weeks to collect and then it’s going in the bin.
Just check your policy wording means the above won’t be an issue - but it seems like you’ve given them ample chance to have the frame if they wanted it already.