Bicyclehero.com, ar...
 

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[Closed] Bicyclehero.com, are they as bad as trustpilot says?

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Posts: 20675
Topic starter
 

Trying to find a Chris King Devo 1.5-11/8 base plate. So far I’m 2 for 2 in ordering with shops that say they have stock, only for it to be a pack of lies.

So third time is a charm or will a 1.7/5 rating mean I’m on a hiding to nothing? Delivery is advised as 12-20 days. Paid with PayPal so no worries about losing money, only time.

https://www.bicyclehero.com/gb/chris-king-headset-devo-base-plate-1-5-1-8-phs626.html


 
Posted : 15/05/2022 12:59 pm
Posts: 71
Free Member
 

A company based in Korea, with a US warehouse, shipping to the UK? Who also have woeful customer feedback. What could possibly go wrong?


 
Posted : 15/05/2022 1:13 pm
 PJay
Posts: 4818
Free Member
 

I bought a pair of MRP Rocksolid carbon forks from them some years ago. The forks were dispatched from the USA a few days later, communication was great and I could track the parcel every step of the way.

Having said that it was some years ago and things change. I'd certainly think twice now if the reviews are as bad as that!


 
Posted : 15/05/2022 1:32 pm
Posts: 5012
Free Member
 

Is it worth contacting Chris King direct- explain how hard it is to get that bit.


 
Posted : 15/05/2022 2:02 pm
Posts: 20675
Topic starter
 

Spoke to saddleback, uk disti, apparently they hope to get some mid June at the earliest.


 
Posted : 15/05/2022 2:04 pm
Posts: 20675
Topic starter
 

Sod it, sent them an email to cancel, if I hear nothing back, I’ll set PayPal on them.

Ordered direct with CK, as I should have done from the beginning.


 
Posted : 15/05/2022 4:28 pm
Posts: 566
Free Member
 

Have you tried here.


 
Posted : 16/05/2022 1:23 pm
Posts: 20675
Topic starter
 

Thanks Hopster, looks like they don’t have the specific one I need. Ordered direct with CK now, so hopefully they’ll make some soon if they don’t have any now!

Props to Bicyclehero though, they’ve refunded within 24hrs of my asking them, without having to involve PayPal. So no complaints from me.


 
Posted : 17/05/2022 9:12 am
Posts: 456
Full Member
 

I see this a lot on forums and social media, but why buy something for a company you are not sure about and THEN ask people if they have experience ordering from them?

Always confuses me when I see it happen.


 
Posted : 17/05/2022 10:07 am

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