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Hi just looking to see if anyone has had dealing with Ribble Cycles and their warrenty department? How was it?
Cheers
I purchased a Ribble Stealth in 2012 and after covering approx 9,000km a 6cm long crack appeared on the left edge of the top tube. I decided to uprade to a better frame, but I wrote to Ribble in case it was a manufacturing weakness that needed investigating - the crack just appeared, it wasn't the result of crash damage. Ribble sent me a bike box and I sent the frame off to them. 6-weeks later they sent me a brand new replacement frame! I hadn't asked them for that and wasn't expecting it. Fantastic service.
Thanks that is reassuring, cheers
They've recently been [url= http://www.bikebiz.com/news/read/ribble-cycles-acquired-by-retail-investment-firm/018720 ]bought out[/url] so things might have changed a bit. They're a reasonable Co so should be fine.
Update, warranty dep a little bit dis interested/ shirty and uninterested....take to shop..... duly taken to shop, excellent and outstanding service and a happy conclusion.