[Closed] anyone dealt with turner for warranty stuff and been charged??

i have emailed then by the way !! but as its weekend no answer yet

anyone ??

does anyone think that i should be paying this either??

It was a 2nd hand frame wasn't it? If so think yourself lucky you got a free rear end and only had to pay postage.

it was a second hand frame however turner frames have transferable warranty.

why wasnt it explained to me in the fifty or so emails that went between us that i would inccur charges?

maybe better to wait until they contact you rather than question it on the web

why wasnt it explained to me in the fifty or so emails that went between us that i would inccur charges

I think the only people to answer that are Turner.

When I got my replacement linkages for my 09 DW spot, Turner stood all the charges. The package was quite small though, your new rear end probably cost a lot more to post.

I don't think you will get an answer off here, ring them on Monday and see if they can explain it.

They sorted my Highline FOC, the bits arrived yesterday, I have always heard good things and my experiences confirm this.

Ed

Most warranty from all manufacturers covers parts only, and does not shipping and labour.

A bill for shipping charges or Tax/import duty charges from customs?

rubber duck did you bits come from america through fed ex?

wifes says the invoive is for Economy service, duty,vat, advancement fee ??

package was 1.8 kgs so not that big?

i cant afford 76 quid at the moment though??

should turner have explained this to me?

I got hit with import charges on a King warranty hub axle a few years back. They had used some uber expensive shipping service and so the customs charge (which covers goods+shipping) was high for a low weight/value item.

PITA but chalked it up to experience, next time I'd ask for a cheaper shipping option.

Edit: I was lucky in that I could afford it, gutted if I were skint however.

i didnt get any option on shipping to be honest they just said they would sort it!!

whilst im grateful they sent me out a new rear end im not happy about having to pay £76

If it's for duty and vat you can claim it back. Contact the shipping company and explain its a warranty part and they should be able to help.

It's Turner's fault for not clearly marking on the commercial invoice that the part is a warranty part and putting a zero value on the invoice.

thanks for the reply.

Ive got people calling me a moaning brit over on the turner forum on mtbr for asking the same question.

i can understand where they are coming from but still....

Am i right to feel a bit peeved about it?

50 emails!!!!
Might be punishment 😉

Just sent an email to fed ex to see if they can help in any way ??

To be fair to turner, sounds like they did pay for shipping, it's this end you get stitched up, Perils of fedex, customs, the taxman and royal mail I'm afraid, they all want a piece of your dosh
The royal mail [i]Handling fee[/i] especially grates considering postage has already been paid, I think you'll have to pay in the end though...Sorry 😕

Am i right to feel a bit peeved about it?

I don't think so. £76 seems like a bargain to get your bike up and running again.

It's been a lomng time since I dealt with this but I,m not sure there is a customs relief for warranty parts when dealing with second hand goods and transferable warranties, you can claim a refund of duty if the parts turn out to be defective but you never paid the origunal duty and are probably past the time limits, furthermore it does not sound as though the goods were sent outside the EU for repair which would have entitled you to relief from duty and vat.

People get round this with the zero valuation by declaring the good as samples which does carry a duty exempetion.

I may be wrong so try HMRC advice line

might have to sell this cheap in the classifieds then to drum up the cash !!

anyone want a cheap five spot rear end !!

might have to sell this cheap in the classifieds then to drum up the cash !!

anyone want a cheap five spot rear end !!

how is this going to help?

you obviously needed it because your last one is bent.

What would you do with your front end if you sell the new rear?

No No no there is nothing wrong with the current swing arm, turner sent this out purely for cosmetic reasons, let me explain...........

I posted a thread on mtbr about clearance issues i was having between my cranks and the swing arm, whilst pedalling stood up the drive side cranks arm was slightly clipping the swing arm, turner sent me a new swing arm due to this, however the problem lay with the cranks set not the bike, it was cured by fitting a different chain set in this case.

I advertised the frame for sale with the mark on the chanistay clearly shown(more of a chip off the sticker to be fair ) and the guy who bought it off me was happy.

so now i dont own the frame and i have this brand new swing arm sat at home waiting for me to get back into the country.

Even if i send it back to turner its still going to cost me ?

What do you think?

If you don't have the bike anymore you might as well flog the rear end if you can
Bummer!!! 😕

here is the mark in question.............

see the little "nick" in the dw link sticker....

[IMG] [/IMG]

😯 You can't fault turner if you got a new swingarm because of that....

You got a new swing arm for that tiny wee mark that was caused by duff cranks? Even though you had sold the bike on?! This is possibly one of the dumbest threads I've read.

coogan, was going to keep the bike as i was having problems with not being sure if it was the right size for me, really wanted to keep it as it was an amazing bike!

rode it a few times after and decided it wasnt for me as it was just to small in the top tube and was hurting my back so reluctantly sold it

sold it on a week or so ago before the swing arm tipped up??
why is that dumb bud?

khani you are right i cant fault turner for sorting it out and if i was buying a new bike in the future i would seriously consider a turner for the back up you get.

I was just shocked when the bill from fed ex landed on the door matt.

i wonder if turner had put the value as £0 would i still of got the bill?

Dumb? You got a brand new swing arm for something that was not a warranty issue. It's not snapped, it's not bent, it's not badly welded. It's a teeny wee mark from a set of bad cranks hitting it. They gave you a brand new replacement swing arm for something what is NOT a warranty issue and you got a shipping bill of £76. Can't see any problem here myself, yeh, you weren't expecting the cost, but I feel they've done nothing wrong. They gave you a new swing arm for something that didn't need replaced from that picture.

Warranty replacement for that small mark? You would do more than that on a first outing.

Might not seem dumb to you as you have got something for nothing! If I worked at Turner And read this thread I would be pi55ed! Working hard for a living to satisfy customers - Not even the original purchaser - and you feel hard done to for customs charges!

hey it was turners idea to send the new swing arm out after showing him the picture above and also the ones with the cranks fitted to show the clearance issue.

hey it was turners idea to send the new swing arm out

Well, it was your idea to accept a part you didn't actually need.

true johnners and now im stuck with this bill!! 🙁

If i send it back to turner which is what i would do its going to cost me that way too.

Turner said that if i kept riding with the original chainset it would eventually knacker both the swing arm and the crank arm, so he said ride it, dont worry about the damage to the swing arm i will send you one out to replace that one.

i wonder if turner had put the value as £0 would i still of got the bill?

coogan, the cranks weren't duff as you put it.

something to do with a narrow "q" factor on the xtr chainset i believe, do a search on tinterweb there are a few threads about it!

Turner said that if i kept riding with the original chainset it would eventually knacker both the swing arm and the crank arm, so he said ride it, dont worry about the damage to the swing arm i will send you one out to replace that one.

Why did that take 50 emails?

Idave 50 was quite possibly a bit of exaggeration on my part !!

What a gong show.....just sell the swingarm!

What a gong show.....just sell the swingarm!

Im amazed by the amount of Turner warrenty replacements I read about, seems to be a common problem, very off putting imo.

Sad really as my mate had one & it was a great ride, until it broke 🙄

+1 coogan, +1 walleater. Turner have been fabulous warrantying a part that didn't need it on a bike you bought used so turner made no money from you, and you complain that you've been stung? 🙄
If I was turner and saw this thread, the mtbr thread and your moaning emails I'd be p1ssed off, if I was you I would have come on hear praising turners phenomenal customer service and sticking the swing arm on classifieds.
Ive always heard good things about turner CS but this is above and beyond, which may be why some think your complaint is unjustified.
I'll seriously consider turner next time I'm in the market for a full suss.

@crashtestmonkey do you not think there seems to be an unusualy high amount of Turner Warrenty stories? seem to me the warrenty service is beeter thn the frame reliability!

That's a scuff mark ffs! My bikes are covered in those. If I was Turner I think I would have told you where to shove it to be honest.

Anyway if you had issues with it Silverfish should be dealing with it then you wouldn't be charged £76 (for a scuff)

Is it April Fool today?

I stand by my post above about a lot of warrenty issues, but having read in full this thread, the OP has a cheek tbh, if i was at Turner my pi55 would be boiling right now, outragous compliant!

Yeah and for what its worth Turner warranty and customer service is the best in the business.

erm, i have sent out my praises to turner on my previous thread about it 2 weeks ago when they said they were going to replace the swing arm F.O.C, i wasnt expecting it to be free and i would have gladly contributed to it in the first place.

however i was just a bit shocked that this bill landed on the door matt yesterday ??

are you all saying you would quite happily pay it if you wernt expecting it??

See my edit on my earlier post, it could have been oh so much worse..........

Renton, will you sell me the swingarm for £76? I'll also pay your postage, then all is well that ends well.

Serious offer. I'm in the UK and although I'm a new poster on here I've been active on the MTBR Turner board for several years. I'll post the same offer on there.

Cheers,

TB

Are all te rear ends the same size? If they are then I will [b]consider[/b] buying the replacement off you.

Mail me if you want to discuss further, but only if all the rear swing arms are intechangeable. Mines a small frame BTW.

All the rears are the same size

cheers Chunky.

mail renton and we can discuss it if you want.

ta

chucky

errrrr you don't have the bike anymore, you don't want the swingarm, you don't need the swingarm and you don't want to pay the £76 - leave it to rot on the dockside in that case!

/thread (please)

Oi Rentboy - you are a grade A wang. Allegedly. 😀 😉 😛

I'm astonished. Flabbergasted. Amazed.

You had Turner send you a replacement swingarm for a frame you sold on. You need to send the swingarm to the fella who bought the frame. It's a transferable warranty, so the new owner is the owner of the swingarm. If you sell it on, surely that's fraudulent.

Turner wasn't to know that you'd be hit for the £76 but if you had a clue, you'd have worked it out yourself anyway.

Of course, he'd also be liable for the £76 but you should probably pay that simply because of the point that Surrounded By Zulus raises (quite fairly and accurately, I feel).

Recipher makes a strong point, if warranty is valid to used buyers why dont you pass it and the charges on to the new owner.
Timc possibly, but I have an alpine 160 and I've heard a fair few stories about these snapping. And nothing to suggest Orange stand behind their product as much as turner. Which is a shame as I grew up only a few miles away from their factory so I'd love to think they'd justify my support.

This thread is stupid. As was the smoking in rented house thread. And the slightly worn cranks thread.

I suppose you will whinge about this post too.

Right fellas lets just get one thing straight, the new rear end was sorted out by turner before i decided the frame was to small for me and then i sold it on .not the other way round.

I was going to keep the frame, so posted a thread on the turner section of the mtbr forum explaining my predicament about the cranks catching.

Mr Turner himself said dont worry about damaging the frame and just ride it, i will organise you a new rear end.

After they had sorted it out i tried another set of cranks on it and realised there is nothing wrong with the rear end it was actually the narrow q factor of the cranks that was the problem.

so i bought a new set of deore cranks and fitted them and did a few good rides on it before i decided it was to small for me and sold it on, in the ad i placed a picture of the scuff mark on the sticker and the new owner is happy with it.

then the new rear end turns up and a week later im facing this bill of £76.

i didnt realise that i would get stung with charges for it at all, why should i? im no expert at this sort of thing?

after all the turner warranty threads ive read about them being excellent which in my case is true also as i agree with you all it is just a scratch, nothing major at all, turner were nice enough to offer to replace the rear end F.O.C.

I dint even know who was the turner importer in the uk which is why i posted on the mtbr forum in the first place and even then i wasnt expecting a reply from mr turner himself, i was just asking advice, a bit like i am now and yet you lot are turning this into a bit of a slagging session.

i know i was very lucky to get a free rear end for my bike from them , what i wasnt expecting was a bill from fed ex.

I'll take it off your hands Renton.
Email in profile

This thread is stupid. As was the smoking in rented house thread. And the slightly worn cranks thread.

I suppose you will whinge about this post too

stuartlangwilson...... do i know you or somthing mate, you seem to be stalking me on my previous threads??

why do you have to jump in and say stuff like that, arent forums where you can go and ask advice?? at least this one used to be when i first joined it.

slightly worn cranks...... incorrect chainrings, chipped teeth and not as described.

smoking in my house....... looking for advice only on how to handle it ?

this one.... as above.

yes i know ive been extremely lucky to receive a new swingarm for my bike , unfortunately ive sold the bike on as it was to its current happy owner before the new swingarm arrived,otherwise it would of been fitted tothe frame and sold at a higher price probably.

im just asking about the charges thats all, not had it happen before , so wasnt expecting them.

I think the folks on the MTBR Turner Forum have got it pretty much spot on.

which bit bigjohn

@crashtestmonkey do you not think there seems to be an unusualy high amount of Turner Warrenty stories? seem to me the warrenty service is beeter thn the frame reliability!

There may have been a few stories, not that many as far as I can see, but the warranty has been dealt with like they said it always would be. If it wasn't then I'd understand there was a problem. There was the fella who drilled through a rocker arm if I remember correctly and they replaced it all for free. Both my Turners have been excellent and they have always helped with any questions I've had.

Renton – fella. Pay the bill and move on. You may not like the bill you were't expecting, but I can see nothing wrong with what they've done. They helped you out and given you a free swing arm, minus shipment for something that was fine in the first place.

coogan you could be onto somthing there.....

to be fair ive not got one bad thing to say about turner, there emails are always polite, they answer quickly and as you can see even if it is something as trivial as what ive experienced they are always there to help the customer out.

if i was ever looking at buying a frame form brand new i would seriously consider another turner, only i would make sure i got the right size this time.

even from the very few rides i did on my 5 spot i could tell it was special !!