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Sold a frame on Sunday night for £500 and dropped it off at the local convenience store to be picked up by Hermes on Tuesday. Get an email from the buyer today saying tracking info hasn't updated so I find out the parcel hadn't been picked up as it was too big but I wasn't told this. Picked it up and told buyer I'd find another courier and ship it tomorrow but now he's saying he needed it by today at the latest so he could build it up for a friends present to give to him on Saturday (wasn't mentioned in any comms until now although my listing said estimated delivery within 3 working days). Normally I wouldn't mind offering second chance but I'm on the 1% seller fee offer which doesn't apply to second chance so that's £50 down the pan. Suck it up? Wait for the next 1% offer and relist? Ship it to him anyway?
Anyone want o buy a large Lynskey Cotic Soda?
Dont ship it, he will only send it back. Suck it up and wait is my advice or try and message no.2 to do a deal.
Suck it up and stick it on Pinkbike or gumtree. It's all well and good being a nice person and trying to do the right thing but their lack of planning isn't your emergency. You'll probably get a negative feedback from the buyer (who sounds like they could end up being a bit of a PITA about it) though.
I ****ing hate ebay.
Thanks guys, good advice.
There'll be another 1% offer fees within the month I'm sure.
I'd email the next highest, see if he'll deal outside ebay, split the difference at £475 or something.
Or advertise elsewhere
Got to be careful about trying to set up sales outside of ebay.
They peek at your comms....
Discuss off ebay.
I’d email the next highest, see if he’ll deal outside ebay
Be very careful about doing this / how you do this. Ebay have an algorithm that scans the content of messages sent through their system to pick up on people trying to do deals to avoid their fees. I got stung for it once and had my account temporarily suspended for doing a deal with a buyer.
I don't even think that you can ask for emails on there any more. As soon as the buyer sends you their email the algorithm picks it up and intercepts the message and you get an initial warning message from eBay. It's all very Orwellian. I can't remember exactly how we got round it but the buyer and I managed to swap the relevant details and payment outside of eBay was made, I removed the listing and then within a couple of hours got an email with the reprimand.
how does the 1% offer on eBay work? Ive just sold some stuff but paid nearer 10%.
They advise there is the £1 max (it’s not 1% usually) and you have to click through the link to activate it. Normally over a weekend fri-mon when this happens.
To contact people outside ebay I wrote my email address on a bit of paper and sent the seller a pic of it.
They can only scan written content as far as I can see.
I **** hate ebay.
Whereas I love eBay. In the case of sending a bike frame I would have ensured the courier I use can actually send it and checked that before even listing the item.
My process for trouble free use of eBay;
- List everything as Buy It Now with Payment required immediately (removes non payers)
- Send everything via Post Office as not at mercy of Hermes and other dodgy couriers.
Over 2,000 items (£50K) over 13 years with not a single issue.
I’ve sold wheels, frames and bikes through eBay with zero issues. Always used parcel force and they’ve been prompt and reliable. Possibly a few quid more expensive than Hermes but they do discount for online and always have a promo code knocking around. Plus for anything smaller than a bike you can usually drop it off at the local
Post office rather than the PF depot