[Closed] 2nd hand pair of wheels arrived with a dent - should I be miffed?

If it's too small to come out in a pic then you're being a fusspot.

🙂

Nah I reckon it's visible enough to come out in a picture - I just forgot to take one. Ill take one later on though.

though you probably wouldn't spot it unless pointed out when on the bike.

Hub is normal. I'd mention a rim ding if I was selling wheels so I'd be miffed at that.

seems you want new wheels for 2nd hand prices

Great condition is too generic a term to take at face value. I always ask specific questions.

A dent is not 'great condition' in my opinion but if they are functional and it's not too cosmetic it could just about be in someone elses 'great condition'

If no reasonable sized dent was listed or shown in pictures, I'd expect a refund or discount tbh.

seems you want new wheels for 2nd hand prices

well yes that would be ideal.

Dent was certainly not shown in any photos. I might mention it. I'll take another look later and decide now that I've slept on it.

Hub is normal.

Thanks

I think a slight ding in a second hand wheel is acceptable/ to be expected

That said i think it has to say this explicitly and if it is not then it is materially different from advertised
Great condition is not true for a dinged rim

I would describe as mechanically sound and performs well - state if it will take tubeless- with some dings and signs of use the worst being 2 mm deflection of wheel in x places. roughly x number of visible dings.

You have a point but the price i paid would also be a factor

Cannot help you re cap as never measured mine /checked

What you want, sir, is this:

[img] [/img]

What you need though, are these:

[img] [/img]

Bend it out, don't worry about it and get on and ride.

I'd say a pair of wheels could have one slight dent and still be in "great" condition.

What did you pay?

I've considered bending it out - ill asses that later.

I paid just under £150 + shipping on a won auction at eBay. Seems to be about the price Pro 2 Evo wheelsets go for.

Maybe some of you are right and i'm expecting too much from what is a used mechanical product.

I'll look at the dent later, it might be much less than i'm remembering now I've had a sleep and let the initial "anger" subside.

I must say, the rest of the wheels are great. Bearings incredibly smooth and you can hear the freehub clicking from space.

You'll put plenty more in them if you ride properly...this will save you the angst of the first one (rims are a consumable item anyhoo....like tyres).
And £150 is pretty cheap for a £400 wheelset.

Never ceases to amaze me what people post as a reply......man i need to sell some of you shite and see how you like it.
Its unacceptable a dent is a dent it needed mentioning and photo from seller.
That end cap shouldn,t be like that either.

Send them back full refund

I'd be upset. If there is a dent I would expect that to be detailed.

Dogsby

I'd maybe harrumph a bit but if they're true and running smooth I'd just crack on. Caveat emptor and all that. The end cap smells of poorly seated bearing but might be nowt. Take it and the other side off and have a peek.

[quote=chakaping ]I'd say a pair of wheels could have one slight dent and still be in "great" condition.
What did you pay?

possibly

I also think you would mention it though - I certainly would- and let the seller decide

I hate rating things out of 10 so just given an honest warts and all description

[quote=chakaping ]I'd say a pair of wheels could have one slight dent and still be in "great" condition.
What did you pay?

possibly

I also think you would mention it though - I certainly would- and let the seller decide

I hate rating things out of 10 so just given an honest warts and all description

I'd be disappointed about the dent.

I'd be even more disappointed about thinking the hub is a pro 2 evo when it's actually an original pro 2.

I'd have sold you a nearly new, undinked, pair of 26" a Hope Hoops for around that sort of price 😉

To me "great condition" would be lightly worn but true and sent free. I would expect "good condition" to be the same but maybe a bit older.

The OP is not unreasonable to expect that a dent would be mentioned either. It is a piss-take not to.

[quote=thestabiliser ]I'd maybe harrumph a bit but if they're true and running smooth I'd just crack on. Caveat emptor and all that.

Caveat Emptor doesn't comply with ebay T&Cs - sellers are supposed to detail stuff like this. Personally I always make a point of including a pic of any slight flaws that I'm aware of when selling stuff on ebay, and would certainly mention any dents - that's what any decent seller does. Seller is clearly trying to pull a fast one and hoping you'll just put up with it.

Recently bought a Garmin 800 off here advertised in good condition where the seller failed to mention 3 quite visible scratches to the screen. I have just sucked it up but was quite disappointed at the time!

EN521 rims are designed to be fairly soft so you should be fine to just bend the dent back if you so desire, and aren't a complete imbecile when it comes to such things 😀

Sounds like the dent will straighten out in seconds. I'd just do that and move on.

Seller doesn't seem to have tried to pull one over really, it could have been missed, or genuinely considered great condition by someone else.

Let's see a pic of the dent.

Seller is clearly trying to pull a fast one and hoping you'll just put up with it.

Whereas sounds to me like it might have just been missed by the seller.

Has the question even been put to him/her?

Should have been described in ebay ad. I'd be miffed aswell.

Not sure what I'd do- depends onsize of dent

So is it a pro 2 or Evo?

It's a Pro2 not an Evo.

Then I'd want a refund anyway if sold as Evo.

Hang on - really? How can you tell?

The seller listed them as Pro 2 Evo - the rear hub is branded as Santa Cruz. If thats the case it's not a Pro2 Evo then I will absolutely raise a dispute on ebay.

Here is the dent:

[url= http://imgur.com/a/zil7Q ]Imgur album of dent[/url]

Admittedly the dent is a lot smaller than I was remembering - but I'm more miffed that the rear is a Pro 2 and not an Evo.

I'd say that if it's easy enough for you to take a photo of the dent then the seller certainly should have.

I have some SC branded Pro 2's - they're not Evos.

Paypal - "item not as described" complaint.
Do it this afternoon.
They'll rule in your favour.

Alright - cheers guys. Im doing it now.

Dispute filed on ebay - not as described.

Dent is mention-worthy for sure, but appears harmless.

You're right to chase seller over mis-described hub, but I'd assume ignorance rather than malice.

Is there much value difference between Pro 2 and an Evo? If he comes back offering a partial refund I might consider accepting, though I do need to sort that miss-seated bearing out.

Wasn't the Evo more convertible? You could change the rear spacing without changing the axle.

Yeah that's all I gathered was the difference. He's said he would refund me anyway and he is adamant the dent wasn't there when he posted them. I believe him at this stage as I know what MyHermes can be like. He also said it was a genuine mistake confusing the Pro2 for an Evo.

I had similar with a pair of Mavic/Hope I bought from pb. The rear had a flat spot but only notice this some time after purchase so didn't feel I could complain. I hadn't used them but if I was the seller I'd suggest that it had been done by me due to the time.

I also expected Evo's so was cheesed off when they weren't. I re-read the add and it actually said they had Evo internals, not that they were Evo's. Doh!

To be fair I'm still using them and have had no worries what so ever.

Evo and non evo use the same hub shell so if the internals are changed you effectively have an evo hub

Yep agreed send them back.
Judging by some of the replies on here I wouldn't want to buy off those people either.
Any damage should be stated - buckles, dents and bearing wear/noise so buyer can make a decision to buy or not.

To be honest, if you're only going to use the hub in QR format, I personally think the original version is a better hub. The axle is a smaller diameter therefore the bearings are bigger and last longer, and they're also standard sizes so much easier and cheaper to get hold of. 12mm bolt through's are prone to snapping axles though, which isn't a problem with the EVO.

I don't like ads that are ambiguous, 'good'/'great' condition without them giving any specifics i.e no dents or scratches. Generally, if it's vague confirm everything so you have written proof of what you can expect when the goods arrive. I'd be miffed at the dent but annoyed with myself for not asking. I think eBay/PayPal will side with you though.

I get annoyed with folk on here saying what can you expect...I expect goods to be as described regardless of new or used!!

Agreed. If no mention of the dent was made then you should expect none dented wheels.

Sorry if this reply sounds harsh....

Are you happy with the price you paid for a second hand set of wheels - Concidering the dented rim?
If the answers yes, then stop stressing.

Now the more likely answer is that your not happy with the product or price you paid (as you posted on here to say so) and you should be contacting the seller to send them back for a full refund - although this is alot of hassle / work (hense the justification searching on a forum).

If the hassle of sending back the wheels out ways the cost saving and additional hassle of finding a replacement set of wheels then...... keep them.

Well - I've actively avoided auctions that state the rims have any sort of dent - wear and tear scratches I don't have issue with but I've stayed clear from any mentions of dents.

So the issue is, had the seller mentioned that (if it was dented before selling) I wouldn't of bid. I was expecting an undamaged rim and Pro2 Evo front and back. On those grounds I'll be returning. I feel bad for the guy as EBay will make him pay the return postage. If what he says is true regarding the dent and he can prove it I guess he can claim against MyHermes.

the rear hub is branded as Santa Cruz. If thats the case it's not a Pro2 Evo

if I was selling them I would have mentioned the ding but some people are not not as saintly as me 😉

Could you try to send back as the item is not as described? What does the seller say?

[quote=bobbyspangles ]if I was selling them I would have mentioned the ding but some people are not not as saintly as me

Which is why ebay has purchase protection - I have to admit I'm still wondering if the seller is trying it on, and was hoping that it will be too much hassle to return as monkeyboy suggests. Maybe he wasn't aware of it as I guess you don't necessarily do a full inspection when selling in the same way you do when buying - very dubious about damage like that happening in transit, it's very localised damage which isn't typical for what you get with that. Does the box they came in have any obvious damage? If not I reckon you can pretty much rule that out.

Nah - the box is fine. The seller asked me to send photos of the box to rule that out. Maybe he was hoping to pin it on the courier. They were also well packed.

I'd like to know how to spot the difference between a Pro2 and an Evo - are there any external differences other than the writing on the shell?

plyphon - Member

Is there much value difference between Pro 2 and an Evo?

Not so much value, but if you use/plan to use 12mm maxles the pro 2 isn't really fit for purpose, the axles are too weak. The Evo fixes all of that, and makes swapping axles a bit easier too if you're bothered, it's a better hub but the diferences are fairly specific.

There's no meaningful difference between the fronts.

The shape of the NDS adapter is different and a dead give away. The evo version doesn't have the 45 degree flange on it. It should look like this :
http://www.chainreactioncycles.com/mobile/hope-pro-2-evo-rear-hub-conversion-kit/rp-prod68578

Thanks Dave