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I bought my young lad a nice second hand bike that was advertised on a bike selling page on Facebook (also advertised on pinkbike)
Bike comes and looks to be as described however when spinning the back wheel the freewheel is making an almighty racket and is basically goosed (although not slipping at this point)
I contacted the lad I bought it from and after a bit of a discussion he agreed to order a replacement free-wheel from ATB sales to be sent to the bike shop he works for( by Manchester velodrome I believe). this was the 23rd march he said he ordered. I give him a week and contact him to see if its arrived yet and he says no as its a special order item?
Today its been two weeks and there is still no sign of itand Im not sure what to do?
Surely a freehub cant be a special order part? Edinburgh bikes have them in stock as do other shops?
Whats my next option?
None, you bought a S/H bike, if you want a new bike, buy a new bike. You either check it out before paying or accept the consequences if not.
IMO, you suck it up and fix it yourself.
I wouldn't be getting in a froth about it. Getting a brand new freehub to replace one which is still working but perhaps not 100% on a second hand bike is above and beyond what I'd normally expect.
Buy a generic freehub, fit it, regard any replacement that turns up as a bonus to hold in reserve for the next one that goes.
Aye but the lad has already agreed to buy it as he knew it was noisy but didnt realise it was that bad.
Btw it has started to slip and make a cracking sound now.
None, you bought a S/H bike, if you want a new bike, buy a new bike. You either check it out before paying or accept the consequences if not.
IMO, you suck it up and fix it yourself.
I wanted a bike that was as described by the seller and works and not one that needs parts buying for it straight away.
Btw it has started to slip
If I come back in another five minutes, it will have exploded in flames in your kitchen. 🙂
My approach would be the same. If you want the bike working now, buy a cheap freehub and get it ridden. If and when the second one turns up, it's a spare.
What martinhutch said.
There are no cheap freehubs for it. It requires a specific Formula model around £25
Thing is if he has ordered one from ATB sales why is it taking so long?
Surely a freehub cant be a special order part?
It requires a specific Formula model
Btw it has started to slip
If I come back in another five minutes, it will have exploded in flames in your kitchen.My approach would be the same. If you want the bike working now, buy a cheap freehub and get it ridden. If and when the second one turns up, it's a spare.
sorry you have misinterpreted what I meant... When the bike turned up it was making a horrendous racket but wasnt slipping then, now two weeks down the line its slipping a cracking now and that is just with my young lad riding it around the close we live on.
£25? just buy it and get riding, just one of those things. The seller is obviously not ordering one or are they going to, they are just hoping you go away.
take it on the chin, buy the new one at £25 and get riding
I paid by paypal, worth raising a dispute over ?
If you didn't inspect the bike, you have opened the door to this.
I've really tried to deal with STW regulars for exactly this reason, and / or meet up if possible.
That said, the lad owes you a bike as described. Time to choose of the time and stress is worth chasing...
I paid by paypal, worth raising a dispute over
No.
Stop being a fanny.
Hold up why am I being a fanny expecting a bike I paid for and described as in good working order to actually do that. The fact that my lad hasnt even done a mile on it and its starting to fail already suggests that the chap selling it knew it was on its way out.
why do you think he was selling it?
It's 25 quid. How much have you spent on Ill fitting bikes in the last few years? Just buy a freehub, and put it down to experience.
You could use some of the profit you made on the last bike someone on here did you a deal on?.
The story I got was that it was his nephews bike and he had outgrown it (its a small Whyte 605) so as he worked in a shop he serviced it and was selling it for him.
Its had a new cassette and chain, brake bled, new brake pads, new headset, new rear wheel bearings etc so he has done some work on it ... just not the freehub.
You could use some of the profit you made on the last bike someone on here did you a deal on?.
YGPM
Its had a new cassette and chain, brake bled, new brake pads, new headset, new rear wheel bearings etc so he has done some work on it ... just not the freehub.
And yet somehow you're complaining ?
Whatever. If your confident that all was well on that, there's no need for a PM.
Just buy the freehub. If his turns up, you have 28 days to return it.
No Im not complaining Im asking advice on what to do next after being promised a replacement part for the defective one on the bike which was sold to me as being in good working order.
For 25 quid I'd just fix it and forget about it.
Buy another one, replace it, move on.
Whatever. If your confident that all was well on that, there's no need for a PM.
There was need for a PM as you are getting involved in something that has nowt to do with you ?
I wonder what the outcome would be if the show was on the other foot and it was one of you lot sat with a bike your lad cant ride.
There was need for a PM as you are getting involved in something that has nowt to do with you ?
This is an Internet forum. Everything on here is on a public forum.
We'd buy a sodding hub or a wheel. It's not rocket surgery, it's pretty simple. You bought a used bike, in that circumstance it could have been a gear cable, could have been a brake bleed, could have been a tyre, in your case it was a hub... It's used.. That's how the used bike market goes !
Deleted... out of order due to frustration.
What I've done in the past with buyers like you is to drive over and full refund, taking the bike back. Then I make it my life mission that they never get to own anything of mine again. Ever
You don't live on Chorley New Road, do you.... 😉
Keyboard warrior? 
Grow up, stop greeting and fix your boys bike.
What I've done in the past with buyers like you is to drive over and full refund, taking the bike back. Then I make it my life mission that they never get to own anything of mine again. Ever
You don't live on Chorley New Road, do you...
Im very happy with the rest of the bike ta.
the point is he promised to replace it and went as far as saying he has ordered one which was fair enough. Im asking if its normal for a freehub to take two weeks to arrive or has he had my trousers down
Just take the advice given and move on instead of trying to re ask the question in different ways until you get the answer you want.
Keyboard warrior?Grow up, stop greeting and fix your boys bike.
I deleted that as Im hungover to bits and a little frustrated that no one is seeing my side of this. My Bad.
Yes I understand its a used bike and yes I understand that things break. However when you mention a fault to the seller on unpacking the bike and then he says I knew it was noisy my bad I will order a new one and then it doesnt materialize after two weeks you start to get a bit pissed.
He's probably had your trousers down for £25, it's not an earth shattering amount.
Id have not wasted time or disappointed my lad. I'd order the part asap and fix the bike. But TBH some hubs make a lot of noise, its the pawls clicking over the teeth. Id just service it and ride on. It be quicker and my son would be out riding. Its also SH and if its broke I'd fix it. Sold as seen. Or not in your case.
It is when you are married to my wife
and a little frustrated that no one is seeing my side of this. My Bad.
Have you ever thought, if everyone else disagrees with you, then you may be wrong ?
My lad would have been riding the bike within 24 hours as i'd have sorted him a new hub/wheel, so to stay "my lad can't ride the bike" is your fault.
Fair one
Its a bike for his birthday in May. He isnt having it yet, we were setting it up so the bars and saddle etc were all ready to go on the day.
E mail him again, ask if it's arrived.
Communication between both parties.
If you are not happy with his answer, do what YOU feel is appropriate.
Personally, if you got it for a good price, suck it up and put it down to experience, for all you know it's in the post to you and will arrive today, if you don't ask him you won't know.
Can you service it? Noisy freehubs often just need a bit of a clean and a re-grease.
I dont think its serviceable to be honest.
Communication has been good to be fair which is why Im asking how long would a freehub take from ATB sales?
The price was average for the bike, seen them cheaper but also more expensive.
Bypassing the fact that you should just buy and whack on a cheap replacement hub yourself ( I never knew you could get them for as little as £25!), too many years buying Hope kit I suppose. I can well believe that it could take a good few weeks for a specific part to turn up at a shop.
The number of times I've decided to give my LBS another shot over the internet, to be then told that the item I want will be in the shop in 3-5 days, to then still be waiting after this time....
I ordered a Genesis Croix de Fer from the shop local to my work a few years back (the bike was just out), and was told the lead time was 2-3 weeks. I patiently waited...and waited...and waited, all the time being told that the bike was on its way. Three months down the line and I eventually contacted Genesis myself to be told that they'd sold out of that model of bike almost immediately and would be shipping more in till the following year!
Last year, the shock on my brand new Orange Four blew, I waited two months for the bike shop to replace it and it was only after advice from here, that I eventually got the shop to get their thumbs out and sort it...within a matter of days.
In my experience, bike shops aren't always as efficiently run or communicative as I'd like them to be.
So yeah, I can believe that the part specific part you're waiting on has been ordered, but that it's just floating around in a box somewhere waiting for someone to post it. I'd still buy a new one myself though and fit it so you can get the bike wheels down on the ground to enjoy the spring weather, whilst trusting on the good nature of the fella you bought it from to come through with what will be a spare freehub!
C.
Im asking if its normal for a freehub to take two weeks to arrive or has he had my trousers down
I'm sure it's relatively normal. Freehubs are always pretty specific so if the exact one you need isn't in stock it can take a while chasing them down through importers and distributors unless you are lucky.
If you pull the cassette off you can probably get the number and do a search for that specific one. You might also find that some other hubs share the same freehub (there might be a Novatec one) ...
You might also try Whyte or a big distributor seller or someone like Swinley that has a big hire fleet of low end Whytes and see if they have a spare they could sell.
Given the supply chain is shop - UK distributor - Formula in Italy - UK distributor - shop, that plus any delays in comms between you and the seller and the seller and the shop, plus several postal services, it could easily take two weeks and likely more.
Its a bike for his birthday in May. He isnt having it yet, we were setting it up so the bars and saddle etc were all ready to go on the day.
Doesn't that mean you've got another few weeks yet? I can see it's frustrating but best thing, as suggested, would be to buy the right one and fit it and tell the seller that you'd just like the cost of the part. If he's ordering it in, he'll be able to send it back too.
Doesn't that mean you've got another few weeks yet? I can see it's frustrating but best thing, as suggested, would be to buy the right one and fit it and tell the seller that you'd just like the cost of the part. If he's ordering it in, he'll be able to send it back too.
I did suggest that to him as i confirmed with Edinburgh bikes they have it in stock and he said no because his is a special order from ATB and can't be returned ??
Given the supply chain is shop - UK distributor - Formula in Italy - UK distributor - shop, that plus any delays in comms between you and the seller and the seller and the shop, plus several postal services, it could easily take two weeks and likely more.
Yep.... and that's missing out shipping from Taiwan...(if that turns out to be necessary)
The seller will probably have gone the official route but the same freewheel [b]might well[/b] be used on many other makes of rebranded hubs.
Without the actual product number it can be a nightmare ... I know my "Giant hubs" have two different sets of internals dependent on year/month and that is for a wheelset sold as a wheelset. They look identical externally but the freewheel is completely different.
Given the OP has a birthday deadline I personally would be buying a used wheel (its a 27.5 ....) and can always sell that for postage costs when the new freehub finally arrives.
I'm with the OP. Bike sold was not fit, the seller has a responsibility. Especially as he works in a bike shop, he should have spotted the problem and either sorted it or described it.
YOU order it online from EB, if his comes within 28 days, send that back to EB for a refund, if it doesn't you have a spare.
his is a special order from ATB and can't be returned
Which all sounds reasonable enough. I can understand you getting mardy if he'd told you to jog on, but he sounds like a decent seller to me. If you'd bought it new and the freehub had failed under warranty, you most likely would be facing exactly the same wait.
Ok just to give some more info.
Ive just phoned up ATB sale and explained the situation. They keep plenty in stock and if ordered on before 2pm on a day it will be delivered the following day.
Im getting my pants pulled down.
Product serial number is WHYFHUB06
LOL Karma's ace eh 🙂
Ok just to give some more info.Ive just phoned up ATB sale and explained the situation. They keep plenty in stock and if ordered on before 2pm on a day it will be delivered the following day.
Im getting my pants pulled down.
Product serial number is WHYFHUB06
Can't help thinking you are writing this in the wrong place...
I'd be writing a ebay message to the seller
I'd avoid emotive language and simply say "I have contacted ATB and they have informed me the WHYFHUB06 is in stock and can be dispatched same day if ordered before 2PM, please can you confirm when you expect I will receive the replacement as agreed in your earlier message (below)"
LOL Karma's ace eh
??
Lol
Great input andy10011
Thanks pal. Hope you like the bike.
andy10011 After that last PM you sent me with that language I suggest you jog on and find another forum as we dont want that on here.
Why did you pm me in the first place? It's a public forum. I don't need permission to comment on your thread
Have you skipped school today or something??
Jog on
EDIT: Have you bought a freewheel yet? You tight ****
Thats just what we want on here isnt it??
Have you bought a freewheel yet or are you still crying about it?
renton - FWIW i see it from your point of view that if he admitted he knew the freehub was a problem and promised to order you a new one then he should have but after 2 weeks and no new freehub i think its fair to say that he's pulled a fast one on you or was simply paying you lip service to get you off his back...just buy a replacement or if cheaper buy a replacement (second hand) wheel
Andy10011 you really are a nice chap aren't you. 🙄
There are no cheap freehubs for it. It requires a specific Formula model around £25
Gosh, that's cheap.
This is like watching a wasp land on a thistle. Someone's getting stung and it doesn't matter who.
He should just buy a new freehub instead of crying about it like a toddler 8)
The bike shop at Manchester Velodrome is an Evans
The seller will be almost certainly ordering this through his employee account at trade.
This would be a 'special purchase' as it's not a stock item for Evans. This is done through a specific person / department at Evans HQ. Pretty much out of the hands of the employee other than harrasing a colleague 200 miles away.
This would be why it's taking longer than just ordering from Edinburgh Cyces etc. who have it in stock.
Armed with this information, I'd suggest to the seller that you both pay £12.50 each and get the freehub asap from EBC etc or just accept this as 'one of those things..it's a second hand bike'. If it were a cracked frame or something hugely expensive, I would not employ the same pragmatic attitude.
Seller appears to be a very decent chap.
Monksie.
Evans order direct from ATB who have it sat on a shelf in stock ready for overnight delivery. Even if you say as above it still shouldn't take 2 weeks.
Seller appears to be a very decent chap
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Communication has been good so far and he did apologize.
renton - Member
Its a bike for his birthday in May.
All the more reason to just fix the damn thing
Re: seller bing a nice guy with good comms................
Well in that case why not just sort it out with him? Why do you feel the need to 'out' the guy, posting where he works etc?
Imagine if somebody you ripped off (even though you didn't mean to) did that?
Hence, karma.
Suck it up buttercup. I mean, £25 ffffSSSS! You owe us all on here several hours of wasted lives we'll never get back thanks to your posting twaddle infinitum over the years.
Woooooah guys.
I'm not sure going all teenage mutant ninja turtle on Renton is needed. OK, so many of us think he should just get on with it, me included, but lets keep it sane in here hey.
I'm glad I bought plenty of cake.
I'm mostly just interested to see if it's the right size
I bought a frame that was supposed to come with a Hope headset. Unfortunately some bits were missing from headset as was the mech hanger.
Frame was mint so thought I'd suck it up and bought another headset and hanger from lbs. Bike was built in 24hrs and I now have a spare hanger and headset as the seller sorted the bits out after a quick email.
True story - life's too short.
Renton in 'faffing about like a headless chicken' shocker 😕
In other news Ktyt's gets all needy and Al is grumpy.
FWIW If it was me I would have just bought a new free hub but to be fair to renton if the guy has said he'll sort it out and get a new one then that's what he should do and
renton - Member
Communication has been good so far and he did apologize.
that's all well and good but if you know the wholesaler has it in stock and the seller has said he'll get one then he should do just that.
I can understand your frustration when someone says they'll do something and then don't but for the sake of £25 the hassle just isn't worth my time when I could be out riding, decorating or I could always change yet more batteries in the kids chuffing toys......why?????!!!!???? Why does everything need an 'effing battery?????!!!!!??????
But's that's another story for another day on possibly a different forum.
That delay is normal if he is indeed ordering from Evans. Special orders have to go through the buyers at head office and they will only order when they have enough to create a decent order with the supplier. Otherwise a £25 freehub ends up costing £5 postage from supplier then another £5 to post to store so they would end up making nothing on it. Id say the lad is being honest and probably also frustrated that he can't get the parts quickly. ATB won't ship directly to a single evans store.
I'd either wait it out or just talk to the buyer and maybe try split the cost. Probably the quickest and easiest way for both of you to resolve the issue quickly.
Communication has been good to be fair which is why Im asking how long would a freehub take from ATB sales?
Could be any number of factors influencing the delay, but if the part is in stock, ATB are very efficient usually so would be next day, 2 days max.
However... As an independent, me ordering a £25 freehub on its own is at my discretion. A young lad working for a chain store may have various hoops to jump through.
May I suggest, and I know there's going to be a number of people on here who agree with me, feel free to give me a call at work (or drop me an email) in future, if there's anything I can do to help I'd be happy to. Would save a fair bit of internet derived confusion by the sounds of things!
FWIW I don't think you're having your pants pulled down, sometimes these things do take bit longer than anticipated for one reason or another. If the seller starts coming out with all the excuses under the sun, that's when I'd raise an issue with PayPal to get my £25 back, and armed with the part number, speak to another Whyte dealer and get them to order the part for you asap... Oh and I'd pay the £5 for next day delivery guaranteed too just for piece of mind!